Customer Service Representative – Food Service

Customer Service Representative | Domino’s

This is a part-time and full-time role at Domino’s, located in Sparta, TN. Domino’s is a recognized global brand in the quick-service restaurant industry, specifically known for its pizza and delivery services. This position is vital for creating a positive first impression and ensuring customer satisfaction. You will play a direct role in the daily operations of the store, contributing to efficient service and a welcoming atmosphere for all patrons.

• Role:
  Part-time, Full-time
• Type:
  Part-time, Full-time
• Location:
  
  In-person, Sparta, TN
• Mission:
  This person ensures a positive customer experience by managing orders, addressing concerns, and maintaining the service area.

• Customer Engagement:
  Engage with customers by taking orders accurately, both over the phone and in person, and greeting them promptly upon arrival, aiming for acknowledgment within 10 seconds.
• Service Resolution:
  Address and resolve customer concerns effectively, ensuring a satisfactory outcome for all patrons.
• Sales Contribution:
  Actively participate in upselling initiatives to enhance customer orders and overall sales.
• Financial Operations:
  Accurately handle cash transactions, processing payments and providing correct change.
• Operational Support:
  Maintain a clean and organized customer area and assist Pizza Makers with essential tasks such as topping preparation and dough handling.

• Background:
  Others. An understanding of customer service best practices and prior exposure to a retail or food service environment.
• Experience:
  
  Demonstrated experience in direct customer interaction, order taking, and general front-of-house operations is beneficial.
• Skills:
  
  Proficient in clear verbal communication, cash handling accuracy, customer greeting, and basic problem-solving to address customer needs.