Relationship Banker

• Build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel
• Assess and attend to customers’ banking needs
• Obtain and process customer and account information
• Educate clients on available deposit and loan products and services
• Recommend financial solutions based on each customer’s unique goals and needs
• Originate and close consumer loans
• Open accounts
• Open and/or close the branch

• National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
• High school diploma or equivalent
• Four to five or more years of job related, retail banking experience or a combination of experience and commensurate training
• Effective and confident client communication
• Proven ability to learn and adapt to new information and technology platforms
• Experience in financial services and knowledge of financial services industry, products and solutions
• Cash handling experience
• Active listening and excellent problem-solving skills
• Ability to teach customers how to use digital technology
• Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Demonstrates expertise in retail banking, including customer relationship management, loan origination, and compliance with regulatory requirements. Proficient in educating clients on financial products and utilizing digital technology to enhance customer experience.

• National Mortgage Licensing Service (NMLS) Registration
• Retail Banking Experience
• Loan Origination
• Client Communication
• Cash Handling Experience

• Loan Products
• Account Management
• Financial Solutions
• Customer Needs Assessment
• Digital Technology Education

• Active Listening
• Problem-Solving
• Effective Communication
• Adaptability

• NMLS Registration

• Financial Services
• Bank Policies
• Regulation Z
• S.A.F.E. Act Compliance
• Customer Engagement