Inside Account Manager

Inside Account Manager

TACO Metals | Sparta, TN

Department: Customer Service

Reports to: Customer Service Manager

FLSA Status: Exempt

Work Location: TACO Metals, Sparta, Tennessee

TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts.

This is more than a traditional customer service role. As the primary business contact and dedicated account owner, you will be responsible for customer satisfaction, profitable sales growth, account retention, product penetration, margin protection, and execution of account strategies.

You will analyze account performance, conduct customer business reviews, identify new sales opportunities, recommend pricing and retention strategies, and coordinate internal resources to deliver strong customer results.

Although the position supports quotations, order activity, shipment follow-up, and service resolutions, its primary focus is strategic account ownership, profitable growth, retention, and long‑term customer value.

In this role, you will have the opportunity to:

• Take ownership of a meaningful customer portfolio
• Build long‑term customer relationships rather than simply process transactions
• Influence account strategy, pricing recommendations, retention plans, and growth initiatives
• Identify cross‑selling, upselling, and new‑product opportunities
• Work directly with customers and cross‑functional business partners
• Gain exposure to customer visits, outside sales activities, and trade shows
• Build experience that can support continued growth in account management, sales, and commercial leadership

• Own an assigned portfolio of customer accounts and serve as the primary business contact.
• Build trusted, long‑term customer relationships through proactive communication and regular outreach.
• Develop, recommend, implement, and execute account strategies, growth plans, retention plans, and approved action plans.
• Conduct periodic customer business reviews to identify opportunities, address account needs, and strengthen partnerships.
• Analyze revenue, gross margin, buying trends, product penetration, profitability, retention risk, and long‑term customer value.
• Recommend account priorities, customer programs, growth opportunities, product‑penetration initiatives, and retention plans.
• Maintain accurate Salesforce records of customer interactions, strategies, opportunities, business‑review outcomes, follow‑up activities, and pipeline activity.
• Use CRM reporting to support account planning and identify customer trends, retention risks, and growth opportunities.

• Drive profitable sales growth and achieve assigned revenue, gross margin, retention, profitability, and growth objectives.
• Identify and pursue cross‑selling, upselling, new‑product, and product‑line penetration opportunities.
• Re‑engage inactive and dormant customer accounts.
• Generate, review, and follow up on quotations to improve quote‑to‑order conversion.
• Support customer discussions regarding pricing, terms, programs, and service needs.
• Evaluate account performance, profitability, retention risk, and growth potential.
• Recommend pricing strategies, customer programs, account priorities, retention plans, and growth opportunities based on business impact and long‑term account value.
• Conduct customer business reviews and follow through on approved account action plans.
• Exercise discretion, sound business judgment, and accountable decision‑making within defined authority limits.
• Escalate exceptions, non‑standard requests, and matters outside approved authority with supporting analysis and recommendations.
• Partner with Sales, Finance, Operations, Supply Chain, Marketing, Engineering, and Customer Service to support account growth, service, and profitability.

• Coordinate customer accommodations, credits, returns, concerns, and service resolutions in accordance with company policies and management direction.
• Oversee customer order activity and…