Customer Relations Coordinator

0061-02-ADMIN-Cust Relati
181 Security Place
Spartanburg, SC 29307, USA

Responsibilities:

• Evaluates work volume, coordinates daily work activities, and assigns duties to meet prescribed deadlines; provides cross-training within the department
• Monitors work progress and escalates any deficiencies to the department manager daily
• Provides feedback and suggestions on process improvements
• Accurately updates, changes or deletes credit files based on information gathered from internal system and branch contacts
• Responses to incoming customer calls and written correspondence regarding credit reporting or related complaints
• Stays abreast of related regulatory requirements and updates
• Assists department manager with analyzing customer service trends that could be impacting customers or credit reports
• Assists department manager in reviewing and updating policies, templates, and guidelines to ensure a high level of customer service
• Assists with researching needs for formal complaints
• Prompt and regular attendance is required

Job Requirements:

• 2 years related experience, preferably in customer service
• Computer literate with solid MS Office skills and ability to learn or assess new software
• Detailed oriented person with strong work ethic and follow up skills
• Strong verbal and written communication skills
• Knowledge of consumer lending regulations, preferred
• Prior lead or management experience preferred
• Ability to work in a fast paced, high volume environment

Physical Requirements:

This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing.

Educational Requirements:

High school diploma or equivalent
Related education or experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.