Coordinator of Student Success Technology

Coordinator of Student Success Technology

Position  | Campus:
Upstate, Spartanburg, SC | Full-time | 37.5 hours per week.

The Coordinator of Student Success Technology is responsible for integrating technology within the Student Success Center. This interdisciplinary position blends information systems, big data, and communication strategies, providing guidance on system capabilities and key features that support the Center’s operations. The role develops technology workflows and delivers training for users to improve service delivery and product function, oversees tutoring technologies and AI‑supported tutoring tools, and supports the effective delivery, assessment, and continuous improvement of tutoring services.

• Identify and prioritize technology needs to support student success and advising, establishing workflows and communication processes for optimal technology use.
• Manage student cohorts and alerts in retention software (Starfish, Quad C, Mentor Collective); implement chatbot campaigns and manage chatbot conversations (Mainstay).
• Assess the effectiveness of technologies related to outreach, intervention, and the student’s academic experience; assist with ongoing assessments of other initiatives and stay current with emerging educational technologies and trends.
• Foster a culture of innovation and technology integration inside academic support services; develop and deliver technology‑related professional development programs for staff; collaborate with other offices to ensure effective integration and maintain policy and procedure compliance, including security and data‑privacy guidelines.
• Supervise student interns, tutors, SI leaders, and other student employees; coordinate tutoring and Supplemental Instruction services, including recruiting, training, scheduling, managing software and AI‑supported tools, session schedules, and room reservations.
• Perform other duties as assigned.

• High school diploma or GED.
• At least 2 years of job‑related experience.
• Successful background check required.

• Master’s degree in education or related field with at least one year of post‑graduate experience.
• Prior experience utilizing student information systems and retention software.

• Comprehensive knowledge of university policies, procedures, and academic functions.
• Excellent verbal, written, and oral communication skills.
• High level of organizational and coordination skills and independent initiative and judgment.
• Knowledge of modern office practices, procedures, and equipment.
• Ability to establish and maintain effective working relationships.
• Knowledge of educational practices and learning principles relevant to higher‑education environments.

• Health and Life Insurance
• Retirement Programs
• Paid Tuition Program
• Dependent Scholarships
• Employee Assistance Program (EAP)
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

The University of South Carolina does not discriminate in education or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.