Dealer Operations Specialist

The Dealer Operations Specialist is accountable for resolving post-funding issues, collection of outstanding funds or titles, and supporting dealer partners through timely and effective problem resolution. The ideal candidate brings strong critical thinking abilities, a customer-focused mindset, and the capability to manage complex situations with professionalism. This position is essential to maintaining efficient dealer operations and fostering positive partner relationships.

• Manage assigned dealer accounts and follow up on outstanding balances or titles.
• Contact dealerships via phone and or email to request/collect payments and titles.
• Clearly explain balances owed, payment methods, and timeline for repayment.
• Track and document all dealer interactions via internal systems.
• Support dealer-related processes such as cancellations, refunds, and reconciliation.
• Partner with internal teams to resolve account discrepancies.
• Escalate delinquent or unresponsive accounts to our sales team when needed.
• Address dealer inquiries and redirect them to the appropriate teams when necessary.
• Assess each situation to determine the best course of action.
• Facilitate ACA-initiated or dealer-requested buybacks.
• Collaborate with other agents within dealer operations as needed.

• Preferred 1-3 years of experience in collections, accounts receivable, or customer-facing financial roles.
• Strong business acumen
• Self-motivated
• Ability to multitask
• Strong written and verbal communication skills
• Excellent organizational and time management skills to manage work volume
• Strong negotiation and influencing skills

This position has no supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a Full-Time position. Days and hours of work vary.

This position requires no travel

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our
Employee Privacy Notice
.