Staffing Coordinator LLWC of Spartanburg, SC

POSITION SUMMARY: Represents the Agency as a frontline customer service liaison between patient/clients, caregivers, and the Care Coordinator Supervisor. Works under the direction of the CSM and in coordination with the Care Coordinator Supervisor to assure that the skills of the caregiver assigned to each case is appropriately matched to the needs of the patient/clients. Responsible for consistently assigning the same caregiver to each patient/client whenever possible, thereby facilitating continuity of care, supporting the attainment of desired outcomes, and improving customer satisfaction.

Schedules only the amount, frequency, and duration of services identified in the plan of care. Maintains a standardized weekly schedule for all active patient/clients and document daily schedule changes on the scheduling form. Validates the caregiver documentation against schedules prior to payroll and appropriately resolve differences. Create and update active patient/client and caregiver lists weekly, or more frequently, if requested.

PRINCIPAL DUTIES, ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Is knowledgeable of and supports the philosophy, purpose, mission, goals and policies of the Agency.

2. Services the needs of the patient/client. Confers with the CSM and Care Coordinator Supervisor for direction and offers the case to qualified staff who are available for assignment. Maintains an active employee list of available caregivers to facilitate prompt assignment of staff to each case. Availability is determined by assuring that caregivers meet all Company policy requirements and that they have indicated a willingness to work during time frames that are compatible with patient/client's needs.

3. Views the patient/client and/or patient/client's family as the primary customer of all scheduling activities and focuses on meeting their needs.

4. The caregiver is a secondary customer of the scheduling process and the

5. Client Staffing Coordinator and CSM keeps their qualifications and specific work requests in mind when identifying the most appropriate caregiver for each case. Considers the relationship between pay and bill rates when choosing between multiple caregivers whose qualifications meet the needs of the patient/client equally well. Maintains a working knowledge of the weekly overtime status of all scheduled caregivers when considering them for new assignments.

6. Follows the Company approved standardized process when scheduling patient/client care. Records and keeps all patient/client care information current.

7. Maintains complete and accurate patient/client schedules, including the amount, frequency, and duration of service that has been identified in the plan of care. Schedules only those visits that have been requested by the client, family or representative. Records all scheduling changes, updates, and deletions on the schedule daily.

8. Validates copies of caregiver documentation against schedules and reconciles in congruencies. Notifies the manager of outstanding documentation and interfaces with the payroll and billing processes to support the production of accurate and timely invoices.

9. Makes staffing changes in accordance with Company policy when those changes are requested by the patient/client or caregiver. Contacts the patient/client and/or patient/client's family to confirm satisfaction after a new caregiver makes their first visit to the patient/client. May be directed to make random phone calls to assess customer satisfaction. Documents all requests for changes in caregivers, logs all complaints received, and records the results of all customer satisfaction calls.

10. Participates in the hiring of caregivers by identifying recruitment needs, screening applicants, administering appropriate evaluations, arranging and conducting interviews, and verifying references. The input of the Scheduler is critical in maintaining appropriate levels of staffing and the final hiring decisions are the responsibility of the Care Coordinator Supervisor.

11. Employee will be responsible for being on-call every other week.

OTHER DUTIES AND RESPONSIBILITIES:

1. Is knowledgeable of and supports the philosophy, purpose, mission, goals and policies of the Agency.

2. Reports for work on time and prepared to assume duties.

3. Adheres to Agency dress code.

4. Records work accurately.

5. Follows policy for reporting in sick.

6. Leaves for meal breaks on time and returns on time.

7. Varies work schedule to meet Agency needs.

8. Works overtime when requested.

9. Schedules all time off with supervisory approval.

10. Attends and participates in meetings and is responsible for all information communicated at meetings.

11. Responds to and manages complaints in a professional and timely manner.

12. Follows standard precautions and infection control procedures.

13. Adheres to Agency policy, procedure and processes.

14. Uses proper body mechanics.

15. Performs all duties as assigned.

16. Responds to internal and external customers in a professional and…