Patient Services Representative - Union

See yourself starting a new career? ReGenesis Health Care can be your next career stop. We are a not‑for‑profit Federally Funded Community Health Center. We have a fun family atmosphere for staff. As a Patient Service Representative at ReGenesis Health Care, you will assist patients, visitors, providers, and office staff. You will perform all non‑clinical support duties efficiently and timely, while maintaining a positive patient flow.

You will serve as an office liaison when required. The Patient Service Representative position plays a critical role by providing personalized patient experiences through coordination and management of our front desk during check‑in/out.

Excellent pay up to $19.00 an hour based on experience and eligible for quarterly bonuses.

• You can properly utilize our electronic health records system and other computer systems to facilitate efficient and effective workflow in our clinics.
• You can accurately complete a quality registration in the electronic health record that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter.
• You can research and resolve all registration occurrences for demographic, clinical and insurance accuracy.
• You can show ability to maintain HIPAA, confidentiality, and handle sensitive information is necessary in this role.
• You can schedule appointments and maintains smooth patient flow throughout the clinic.
• You have experience ensuring insurance verification of insurance benefits and financial clearance for all payors at each encounter via phone or web in order to provide patient with estimated payment responsibility for services requested or rendered.
• You can ensure proper patient billing and payment collections in accordance with the Sliding Fee Scale and all health plans.
• You have experience maintaining an accurate cash drawer and functions related to cash drawer reconciliation and deposit.
• You understand and adhere to state and federal regulations and system policies regarding compliance, integrity, and ethical registration practices.

• Medical, dental, vision, and life insurance (Eligible first of the month following hire date)
• 18 paid days off.
• 9 1/2 paid company holidays, including your birthday.
• 401K with Company Match
• Agency-wide "Quarterly Incentives" (Eligible after 90 days)

• Associate’s degree in health/social sciences or a related field with 1-2 years’ experience in the health care system; or High School diploma with more than 2 years’ experience in a health care system.
• Working knowledge of medical terminology.
• Proficiency with EMR systems and software applications, including Microsoft Office Suite.
• Excellent written or oral communication skills.
• Proven diplomatic approach to complex situations.
• Ability to work independently and collaboratively with a team.
• Ability to work M - F from 8am - 5pm with flexibility to work health center locations in Spartanburg and Cherokee counties.
• Valid SC Driver’s License
• CPR/AED certification preferred.
• Certified Medical Insurance Specialist (CMIS) or equivalent certification desirable.

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