Sr Systems Analyst

We’re looking for a proactive, detail‑driven Payments Operations Specialist to support and enhance Denny’s enterprise-wide payment acceptance platforms. In this role, you will partner closely with Technology, Accounting, Operations, Franchisees, and key third‑party payments providers to ensure our restaurants can process payments securely, efficiently, and without interruption.

This position is ideal for someone who enjoys solving problems, improving processes, working with data, and building strong cross‑functional relationships. Confidentiality and accuracy are essential.

• Coordinate with payment processors and third‑party partners to onboard new restaurants, acquisitions, and ownership changes across all payment solutions.
• Maintain and submit vendor VAR sheets; troubleshoot configuration or setup issues to ensure seamless payment acceptance in every restaurant.

• Partner with Denny’s IT, Operations, Franchisees, and external vendors to identify, troubleshoot, and resolve payment‑related issues.
• Support rollout and implementation of new payment technologies across the system.

• Manage stand‑alone payment terminal programs, including equipment ordering, call tags, configuration management, and security/access controls within vendor portals.

• Assist in testing new payment technologies, system enhancements, hardware updates, and fixes to ensure they meet Denny’s standards for performance, security, and reliability.
• Prepare and review data, reports, and journal entries required for timely AR and franchise billing.
• Conduct data analysis and generate meaningful reports to support decision‑making for the Payments team and stakeholders.

• Research and respond to questions from internal teams, franchisees, and external partners with accuracy, urgency, and professionalism.

• Assist with chargeback and dispute resolution processes.
• Perform data entry and administrative tasks as needed.
• Support special projects and continuous improvement initiatives.

• Bachelor’s degree in Accounting, Business, Finance, Information Systems, or related field preferred.
• OR equivalent experience that demonstrates the ability to perform the role successfully.
• 5+ years of experience in accounting, payment processing, or financial operations.

• Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, data modeling).
• Experience building databases and performing analytical reporting.
• Familiarity with ERP systems — Workday experience is a plus.
• Understanding of general ledger functions, journal entries, and invoice allocations.
• Strong analytical skills with the ability to turn raw data into actionable insights.
• Exceptional attention to detail and ability to meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Excellent verbal and written communication skills.
• Proven ability to maintain high confidentiality when working with sensitive data.