Senior Account Manager

The Senior Account Manager will own a portfolio of 20–25 retainer clients representing approximately $1M in annual revenue
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You'll be the primary relationship owner for your accounts and the person clients trust to understand their business, translate their goals into marketing action, and ensure they see measurable results from their investment.

Internally, you're the hub. You keep strategists, creatives, and content specialists aligned. You manage timelines, budgets, and expectations. You're the voice of the client to our team, and the voice of our team to the client.

This role is ideal for someone who:

• Thinks like a strategist, not just a project manager
• Can speak fluently about KPIs, analytics, and ROI and translate metrics into business outcomes
• Builds trust through clarity, consistency, and calm under pressure
• Sees account growth as a natural outcome of great work, not a sales exercise
• Uses AI as a daily productivity multiplier for research, analysis, automation, and problem-solving, not just content generation

• Serve as the primary point of contact and trusted advisor for 20–25 retainer clients
• Lead recurring strategy and performance meetings; present results, insights, and recommendations with confidence
• Listen actively to uncover unspoken concerns and address issues before they escal
• Adapt your communication style to each client's needs, pace, and organizational culture

• Translate marketing metrics (CPL, ROAS, traffic, engagement) into clear business outcomes
• Identify growth opportunities within accounts; expand scope when the opportunity is right for the client
• Track account health, retention, and satisfaction; flag risks early

• Keep projects scoped appropriately, on budget, and on schedule
• Coordinate strategists, creatives, and content specialists; ensure the team has what they need to succeed
• Document meeting notes, action plans, and processes in agency systems (Asana, Google Drive)

• Build and refine repeatable processes for content-driven retainers (blogs, email, social, SEO)
• Leverage ALINE Connect and other AI tools to streamline client communication, reporting, and workflow management
• Identify opportunities to automate routine tasks and improve efficiency without sacrificing client experience
• Contribute to a lower-touch, higher-impact service model

• 5+ years of account management experience in a marketing agency environment
• Experience managing a portfolio of $750K–$1M+ in annual client revenue
  
  Proven success with content-driven retainers (SEO, content marketing, email, social)
• Strong understanding of digital marketing channels and performance metrics
• Experience leading client-facing performance reviews and strategic planning sessions
• Power user of AI tools : use AI daily for research, data analysis, workflow automation, strategic thinking, and problem-solving, not just writing assistance
• Excellent written and verbal communication skills
• Highly organized; able to manage multiple clients and priorities simultaneously
• Proficiency with project management tools (Asana, Google Drive, or similar)
• Bachelor's degree in Marketing, Business, Communications, or equivalent experience

• Experience building or improving client service processes within an agency
• Background working with mid-sized, growth-focused companies
• Demonstrated ability to implement AI-powered workflows that improve team efficiency
• Experience with marketing analytics platforms (Google Analytics, Google Ads, social media dashboards)
• Located in or near Spartanburg County, SC

• Paid Time Off (PTO)
• 401(k) with company matching
• Healthcare stipend
• Flexible work schedule
• Hybrid work environment

This is a hybrid role based in Spartanburg, SC. We value in-person collaboration and expect 2-3 days per week in the office. The role involves extended computer use; occasional travel for client meetings may be required.

ALINE is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to building a team that reflects the communities we serve.