Data Center Operator Sr. Technician

The Data Center Break/Fix Technician III is a senior technical role responsible for leading advanced break/fix support and driving operational excellence in a high-availability data center environment. As the final escalation point for hardware failures and complex infrastructure incidents, you'll diagnose and repair critical systems, mentor junior staff, support vendor engagements, and contribute to process improvements while ensuring alignment with change and incident management protocols.
** Your day-to-day tasks will include:*
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* Required Qualifications:

** High school diploma or equivalent with minimum 4+ years of hands-on data center hardware repair experience Proven experience with component-level repairs including CPUs, memory modules, motherboards, and storage devices  Proficiency with diagnostic tools including BMC interfaces (iDRAC, iLO), CLI tools, and vendor-specific troubleshooting software Strong understanding of data center operations, SLAs, and change management protocols in high-availability environments  Demonstrated ability to work independently on complex technical issues and serve as escalation point for junior staff  Experience writing technical documentation including SOPs and MOPs for hardware repair procedures
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* Preferred Qualifications:

** Experience mentoring or training junior technical staff in data center operations  Knowledge of ITIL framework and incident management best practices  Familiarity with cross-functional collaboration in enterprise IT environments  Previous experience in 24/7 operational environments with rotating shift schedules

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