Informatics Instructional Designer I - AI Training & Cogito

Informatics Instructional Designer I – AI Training & Cogito (Hybrid)

Location:

Spartanburg, South Carolina, United States. Hybrid (center office and remote).

We are searching for a driven, collaborative Informatics Instructional Designer I – AI Training & Cogito to join our high-performing Clinical Informatics team. In this pivotal role, you will empower healthcare professionals with the knowledge and tools they need to master Epic and other cutting-edge clinical systems — ultimately advancing patient care across our entire organization.

• Deliver high-impact training (classroom, virtual, self-paced) ~50% of your time, equipping end users to excel in their roles.
• Develop engaging learning materials, including step‑by‑step guides, e‑learning modules, quick start guides, and interactive demonstrations.
• Manage and optimize Epic training environments, ensuring alignment with live (production) workflows and functionality.
• Analyze, test, and troubleshoot workflows, collaborating with Clinical Informatics, IT, and Operations to ensure system changes are seamless and effective.
• Lead training for new hires and system updates, ensuring staff stays sharp and informed.
• Drive continuous improvement by evaluating training programs, identifying optimizations, and embedding best practice workflows into user education.
• Serve as a key informatics liaison on projects and committees, ensuring training supports operational goals and project milestones.

• Education:
  
  High School Diploma or equivalent with 5 years of healthcare specific systems analyst/training experience, or Associate’s degree or healthcare specific certification/licensure with 1 year of IT/training experience.
• Bachelor’s degree preferred.

• Experience developing and delivering technical training (in‑person and e‑learning).
• Familiarity with computer‑based training tools such as Camtasia, Captivate, uPerform, etc.

• Required (within timelines)
• Epic Application Curriculum Certification/Accreditation (within 90 days of hire)
• Epic Training Environment Build Accreditation (within 90 days of hire)
  Epic Clinical Informatics Certificate (within 6 months of hire)
• Preferred:
  Epic Certification, Accreditation, or Proficiency in one or more Epic applications.

• Passion for teaching, empowering, and supporting clinicians and healthcare staff.
• Strong understanding of clinical workflows and informatics principles — or a deep desire to learn.
• Exceptional communication and collaboration skills — you will partner with IT, Operations, and Clinical teams daily.
• Analytical and troubleshooting expertise to identify training needs versus technical issues.
• Flexibility and independence to manage multiple projects, pivot quickly, and think on your feet.

• A fast‑paced, high‑energy environment where technology drives healthcare transformation.
• Opportunities to lead training projects, shape workflows, and influence system adoption across the organization.
• Work that blends hands‑on training, informatics expertise, and cross‑team collaboration.
• A chance to grow your Epic certifications and informatics skills alongside a dynamic team.

• Ability to sit or stand for extended periods (for computer-based work and classroom training).
• Strong hand‑eye coordination, manual dexterity, and visual acuity to manage complex technical environments.
• Ability to think clearly and adapt quickly in high‑volume, high‑pressure settings.

Ready to make a difference? Join SRHS and help shape the future of healthcare technology — empowering care teams, improving workflows, and enhancing lives.