Technical Writer-W

W-2 ONLY, NO SUBS, NO Sponsorship

Fully Onsite - 100% on-site, with light travel to offices and facilities throughout the County.

Candidate MUST be a SC resident or willing to commute or relocate to SC prior to starting the role at their own expense.

New contract role supporting the Cybersecurity Program and Documentation Recovery initiative. The position is being added to address documentation gaps, reduce reliance on institutional knowledge, improve operational resilience, and establish repeatable, maintainable documentation. Initial term is 12 months, full-time (approximately 40 hours per week), with possible extension.

The Technical Writer will create, standardize, and organize the authoritative documentation produced through the Documentation Recovery initiative. Working closely with the Business Analyst, IT subject‑matter experts, and IT leadership, the Technical Writer will transform discovery findings and technical knowledge into clear, accurate, consistent, maintainable documentation. Deliverables will support cybersecurity, IT operations, knowledge transfer, incident response, disaster recovery, business continuity, and long‑term operational resilience.

• Develop and maintain clear, professional technical documentation using standardized templates and conventions.
• Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge‑base articles.
• Create and maintain incident‑response, disaster‑recovery, business‑continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
• Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
• Create and refine diagrams, workflows, process maps, architecture‑supporting visuals, and documentation graphics using Microsoft Visio.
• Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document‑management capabilities.
• Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
• Collaborate with the Business Analyst to convert discovery outputs, requirements, inventories, and process maps into finished documentation.
• Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
• Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

• 1. 5+ years of demonstrated technical‑writing experience producing professional documentation for complex IT or technology environments.
• 3. Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
• 4. Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• 5. Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
• 6. Strong editing, information‑architecture, document‑organization, formatting, and quality‑control skills.
• 7. Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

• 1. Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service‑management environments.
• 2. Experience with documentation recovery,…