Technical Writer Documentation Recovery

• Incident response
• Comparable technical deliverables

Technical Writer Documentation Recovery

Spartanburg, SC

Contract

100% Onsite

Light travel to offices and facilities throughout Spartanburg County

12 months, with possible extension

Full-Time, approximately 40 hours per week

1

Technical Writing, IT Documentation, SOP Development, Runbook Development, Microsoft Word, Microsoft SharePoint, Microsoft Visio, Microsoft 365, Technical Documentation, Process Documentation, System Documentation, Infrastructure Documentation, Knowledge Management, Information Architecture, Document Management, Documentation Standards, Quality Control

Cybersecurity Documentation, Infrastructure Documentation, Incident Response, Disaster Recovery, Business Continuity, IT Service Management, Documentation Recovery, Knowledge Management, SharePoint Governance, ITIL, NIST, CIS, Government Experience

We are seeking an experienced Technical Writer to support a large-scale Documentation Recovery initiative within a complex IT environment.

The Technical Writer will create, standardize, organize, and maintain authoritative technical documentation by working closely with Business Analysts, IT subject-matter experts, and IT leadership. The role will transform technical knowledge, discovery findings, and process information into clear, accurate, consistent, and maintainable documentation.

The documentation produced will support cybersecurity, IT operations, knowledge transfer, incident response, disaster recovery, business continuity, and long-term operational resilience.

• Develop and maintain clear, professional technical documentation using standardized templates and documentation conventions.
• Create and maintain:
• Standard Operating Procedures (SOPs)
• Operational procedures
• System and application documentation
• Infrastructure documentation
• Runbooks
• Support procedures
• Administrative procedures
• Knowledge-base articles
• Create and maintain documentation supporting:
• Incident response
• Disaster recovery
• Business continuity
• System restoration
• Technology recovery
• Translate complex technical information and SME interviews into accurate, easy-to-understand documentation.
• Create and refine technical diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
• Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management tools.
• Apply consistent terminology, formatting, version control, metadata, document ownership, review dates, and change history.
• Collaborate with Business Analysts to transform discovery outputs, requirements, inventories, and process maps into finalized documentation.
• Conduct document reviews with technical SMEs and reconcile feedback.
• Verify technical accuracy and prepare documentation for approval and publication.
• Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

• 5+ years of demonstrated Technical Writing experience producing professional documentation for complex IT or technology environments.
• Advanced proficiency with Microsoft 365, particularly:
• Microsoft Word
• Microsoft Share Point
• Microsoft Excel
• Microsoft Power Point
• Microsoft Teams
• Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• Demonstrated experience creating:
• SOPs
• Runbooks
• System documentation
• Operational procedures
• Knowledge articles
• Comparable technical deliverables
• Strong editing, information architecture, document organization, formatting, and quality-control skills.
• Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or related IT disciplines.
• Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, and usable documentation.
• Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
• Experience with documentation recovery, knowledge management, or large-scale documentation-standardization initiatives.
• Experience designing or administering SharePoint-based…