Fiber Installation Technician

Overview

** POSITION

PURPOSE:

*
* As a Fiber Installation Technician, you will be involved in hands-on work in the field and will be responsible for installing, maintaining, and troubleshooting fiber-optic cables and related equipment. The work performed must follow safety guidelines.

** ESSENTIAL DUTIES:*
* + Install, splice, and terminate fiber-optic cables and connectors in both indoor and outdoor settings. Ensure proper routing and organization of cables to meet industry standards.

+ Conduct thorough testing and quality assurance checks to verify the functionality and performance of the installed fiber optic connections. Identify and resolve issues as needed.

+ Perform routine maintenance and repair activities on fiber-optic equipment and network infrastructure to ensure uninterrupted service. Respond to service outages promptly and restore connectivity.

+ Maintain detailed records of installations, repairs, and equipment used. Generate accurate reports on work completed and document network configurations.

+ Interact with customers in a professional and customer-focused manner. Address their inquiries, explain service options, and provide technical support when required.

+ Maintain safe work environment by following safe practices and adhering to safety policies. Report any accidents, losses, injuries or property damage to supervisor and customer based on established policies

+ Collaborate with colleagues and other teams to resolve complex technical issues and coordinate on network expansion projects.

+ Accurately manage inventory, ensuring correct device counts and records

+ Update and improve job knowledge by participating in educational opportunities, reading technical publications, and up-training.

+ Enhance the organization's reputation through personal accountability for accomplishing new and different requests and always striving to add value.

+ Apply personal ethics, honesty, initiative, flexibility and responsibility in the performance of work assignments.

+ Accurately report all time worked and notify management or human resources of any questions, issues or concerns in this regard.

+ Ensure that the highest quality of service is provided to promote superior customer satisfaction.

+ Maintain punctual, regular and consistent attendance.

+ Self-monitor performance through scorecard reports.

** OTHER DUTIES:*
* + Read and interpret safety rules, operating/maintenance instructions and procedure manuals.

+ Mentor new employees as needed.

+ Attend scheduled team meetings.

+ Effectively cross-train on additional services to meet customer demand.

+ Positively represent Mas Tec Advanced Technologies and our Partner to our customers with consistent professionalism, showing  being properly dressed in uniform.

+ Perform general clerical work such as filing, copying, mailing, etc.

+ Perform other duties as assigned.

_INCUMBENTS ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB_

** JOB SPECIFICATIONS*
* Required Knowledge/Skills/Attributes

+ Requires a proven ability to work independently, prioritize tasks and organize effectively.

+ Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner

+ Requires a proven ability to work independently, prioritize tasks and organize effectively.

+ Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment including gaffs, ladders and fully loaded tool belts

+ Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

+ Ability to accurately measure distances, using tapes and other measuring devices

+ Ability to carry, climb and operate extension ladder, (approximately 32ft high and 90 pounds)

+ Ability to climb poles using gaffs, hooks and climbing belt as needed

+ Ability to differentiate between different sizes and colors of wires

+ Ability to make cable connections in tight spaces by bending, reaching and twisting

+ Ability to perform job from high places (i.e. poles and roofs)

+ Ability to work while standing 50-70% of the time

+ Ability to work with small components and wires to make cable connections

+ Ability to use handheld communication devices and applications

+ Ability to travel (including during inclement weather) to and from assigned territories and company facilities

+ Ability to work outside for extended periods in any season and/or during inclement weather

+ Familiarity with computer operating systems, and a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters and wireless devices), and computer software applications

+ Ability to complete documentation accurately

+ Moderate understanding of IP networks

+ Basic understanding of Time Division Multiplexing (TDM)

+ Ability to operate appropriate computer or test equipment associated with position (e.g. signal level…