DevOps Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

As a member of Windows Dev Ops team, the person will be responsible for Deployment, Middleware and Environment Management for Lower-Level test Environment. Keeping the test environments pristine as production alike as possible. Day-to-day activities include, but are not limited to the following:

• Team lead for Dev Ops team managing (FTE, onshore ffshore contractors)
• Manage day to day activities for Workplace Benefits and Personal Retirements Technology (WBPRT)
• Liaison with CIO Dev teams, Delivery managers on Project deliverables and provide status for the team
• Liaison with Release Management team on release deliverables and provide status for the team
• Host daily morning sync up call with onshore & offshore teams to review status, deliverables, issues, and priority of work
• Good communication skills to interact with various stakeholders
• Able to work independently and adjust to changing priorities
• Keep up with emails and reply in timely manner
• Actively monitor Jira requests and assign unassigned Jiras and close after work is complete
• Deep understanding of Horizon toolset, Merlin, Ansible, etc.
• Well versed in Windows 2022, 2025, IIS, .Net and able to troubleshoot issues
• Able to work after hours and on weekends to support monthly releases, Mythos patching and EMRs
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Performs troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users
• Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams
• Provides monitoring of the environment during release or independent change and tracks changes to the production environment
• Looks for areas of improvement in environment stability, and speed of determining root cause
• Ability to debug and troubleshoot performance and software issues
• Managing changes, defects, and projects across various testing and PROD environments
• Able to handle multiple tasks/projects and adapt to a constantly changing environment
• Ability to work independently and within a team
• Must be willing to work after hours and weekends to support release changes
• Defect triage of issues in the application testing environments
• Deployment of code and/or retrofit of production code
• Rebuilding Servers
• Working side by side with testers and developers to ensure all are working cohesively.
• Technical…