Technology Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The M365 and Power Platform Operational Manager is responsible for the daily operational execution, service stability, support readiness, and governance adherence of enterprise collaboration. This role provides run‑the‑business leadership for One Drive for Business, SharePoint Online, MS 365 Office products, and MS Power Platform capabilities. The position focuses on reliable service delivery, incident and change coordination, operational controls, service metrics, escalation management, documentation, staffing, and continuous improvement across a large enterprise environment.

• Manage day-to-day operations for One Drive for Business, SharePoint Online, Microsoft 365 Office applications, and Microsoft Power Platform services across the enterprise.
• Lead operational administrators, engineers, analysts, support resources, and vendor partners responsible for service monitoring, incident response, change execution, request fulfillment, and platform support
• Own operational readiness for service changes, feature releases, migrations, remediation work, platform updates, and governance changes, ensuring appropriate communications, support plans, and rollback considerations are in place
• Oversee service health monitoring, ticket queues, incident trends, change calendars, backlog prioritization, operational risk tracking, and escalation management across Microsoft 365 services
• Ensure operational controls are consistently executed, including site lifecycle processes, storage management, access reviews, sharing controls, permission standards, and support procedures
• Partner with security, compliance, records management, legal, risk, audit, and technology teams to operationalize data protection, retention, sensitivity labeling and information governance
• Maintain standard operating procedures, runbooks, support models, knowledge articles, service metrics, governance checklists, and operational reporting for supported platform
• Drive problem management, root‑cause analysis, recurring incident reduction, corrective action tracking, and continuous service improvement activities
• Prepare operational dashboards, leadership updates, service reviews, and risk summaries covering service performance, SLA trends,…