Northern Hills Branch Manager

Scope of Job:

Responsible for the leadership and management of a Bank West branch location. Accountable for the achievement of sales, profitability, and growth objectives in a fully compliant manner for the assigned branch location. As the market leader, incumbent is responsible for developing a culture within the branch of a high level of quality service to our customers as well as service to our communities.

Responsible to lead and manage the expansion of existing customer relationships, development of new customer relationships, and delivery of financial services. Ensure quality of service for customer relationships through every stage of sales and onboarding process. Ensure qualified referrals of the Bank, Insurance, Investment, and Title Services through defined, proactive sales efforts and a high level of quality service.

Responsible for the day-to-day management, staffing, administration, and related support staff for the assigned area(s) of responsibility.

Selects, trains, coaches, and develops subordinates in accordance with Bank West philosophies and policies; schedules and manages staffing ensuring work completion and delivery of related customer service requirements; ensures compliance with Bank West policies, procedures and standards.

Accountable for the development of financial relationships through the retention and growth of existing customer relationships and continuous growth of new business. This includes both loan and deposit growth. To grow deposit relationships it is necessary to support an atmosphere of collaboration between Business Banking, Cash Management, and Retail. Assure the branch is utilizing the bank-wide Customer Relationship Management program and that you are administering the activity for your branch.

Branch Manager will support Business Development Officers and Portfolio Managers by providing expertise, training, and support in the prospecting and management of new and existing relationships. Branch Manager is sponsible to maintain the ability and knowledge to make decisions or recommendations on all requests for credit and handle approvals/denials within their authority.

The Branch Manager will also prospect, close, and service approved loans, maintaining a portfolio of their own within the branch. This includes originating, structuring, analyzing, negotiating, and administering loans within Bank Policy. May provide credit and customer relationship expertise to the Loan Committee for loans within their branch, attending these meetings as required.

Monitor and manage applicable metrics and management reporting; ensuring the performance of the branches are aligned with the budget and other performance measures.

Responsible to monitor and manage Branch credit performance within their branch; making timely decisions and recommendations on the disposition of agricultural and commercial problem credits. Work with Production, Credit, and Loan Administration to assure portfolio quality is obtained and maintained with proper documentation practices.

Work and coordinate with branch retail and loan administration, operations, credit, compliance, audit, information security, facilities management, and risk teams to resolve issues promptly and sustainably.

Accountable to maintain a comprehensive knowledge of related policies and procedures. Ensure that Branch work responsibilities are performed consistently with the standardized procedure and compliance requirements of the Bank.

Participate in community activities and encourage appropriate employee participation in community activities and identify opportunities that strengthen both community impact and long-term relationships.

Act in a leadership capacity, providing relevant expertise…