Starbucks Assistant Manager

This job contributes to Spearfish Starbucks Drive Thru success by assisting the store manager in executing store operations. This job assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Filters communication to the shift team as directed by the store manager.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.
• Makes a calm, composed presence during periods of high volume or unusual events; continues to keep the store operating to standard and sets a positive example for the shift team.
• Develops positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
• Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
• Maintains regular and consistent attendance and punctuality.
• Models a “customer comes first” attitude, delivers legendary customer service, and supervises partners to ensure they are doing the same.
• Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement, and provides coaching and direction to the shift team to achieve operational goals.
• Communicates ideas to the store manager for broader areas of improvement.
• Supports the store manager in implementing company programs by working directly with the shift team to execute action plans that meet operational and organizational objectives.
• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to the store manager on new, creative, and impactful methods of recognition.

• Ability to act with a customer‑comes‑first attitude and deliver service that meets or exceeds customer expectations.
• Ability to use discretion in providing direction to others.
• Effective oral communication skills.
• Availability for weekends and holidays as business requires.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Strong problem‑solving skills.
• Team‑building skills.
• Ability to work in a fast‑paced and changing environment.
• Ability to deliver excellent customer service.

• Health, dental, vision, and life insurance.
• 401(k) plan with 3% match after one year of employment.
• Company‑wide discounts on hotel rooms and restaurants.

We offer daily pay to all Associates through Zay Zoon.

An equal‑opportunity employer.