Field Service Technician; Casino​/Gaming - South Dakota

Field Service Technician (Casino/Gaming) – South Dakota

Location:

SD Statewide, SD, US

Join IGT as a Technician Field Services and play a critical role in supporting our casino customers by installing, maintaining, and troubleshooting gaming equipment and systems. In this customer‑facing role, you'll work independently to diagnose technical issues, perform preventative maintenance, and ensure our products operate at peak performance. Primary coverage in Deadwood and Rapid City, South Dakota, with occasional travel to North Dakota, Wyoming, and Montana.

• Troubleshoot, repair, and maintain gaming equipment, hardware, software, and system components.
• Perform preventative maintenance and identify root causes of technical issues.
• Install new equipment and conduct site surveys for customer locations.
• Serve as the primary technical contact for customers, providing outstanding service and support.
• Maintain accurate inventory records and complete required service documentation.
• Support teammates and assist with additional field service activities as needed.
• Travel to customer sites to perform installations, maintenance, and technical support.

• High school diploma or GED required; vocational or technical education preferred.
• 2+ years of technical field service or customer‑facing technician experience.
• Strong troubleshooting and problem‑solving skills involving hardware, software, and networking.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Valid driver’s license with the ability to travel extensively between customer locations.
• Ability to obtain and maintain required gaming licenses.
• Comfortable lifting up to 50 pounds and moving gaming equipment using appropriate tools and equipment.
• Flexible to work overtime, evenings, weekends, holidays, and participate in on‑call support as business needs require.

• Customer‑focused with a commitment to delivering exceptional service.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent organizational skills with the ability to manage multiple priorities independently.
• Ability to build strong relationships with customers and internal teams.
• High attention to detail while maintaining accurate documentation and inventory records.
• Adaptable, dependable, and committed to maintaining quality and safety standards in a fast‑paced environment.

Compensation: starting range $49,320 – $67,815 USD. Benefits include discretionary bonus opportunities, comprehensive health/dental/vision coverage, paid time off and wellness programs, 401(k) with company contributions, and additional benefits such as disability coverage and identity protection.

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law.

This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.