Operations Service Manager - Indianapolis Market

Position Overview

As an Operations Service Manager at Burlington, one of the largest off‑price retailers in the country, you will be a leader of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and maintain smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process, which includes transfers, debits, damages, and chargebacks, partnering with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD), setting a leadership example for customers, associates, and driving results in the store.
• Support the Store Manager and others in areas including staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

• 3+ years of Retail Management or Store Operations experience at an Off‑Price, Big‑Box, Specialty, or medium to large‑sized, multi‑unit retail organization.
• Must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.
• Pay Range: $21.05 – $28.05

You’ll enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental, and vision coverage, including life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location. For over half a century, Burlington has been delivering value to our customers, associates, and our communities. With our everyday low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award‑winning off‑price retailer.

Visit Burlington Stores.

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