Administrative Support Assistant

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Support Assistant 3 to join our team!

The Iowa Department of Health and Human Services (HHS), Child Support Services (CSS), has a wonderful opportunity as an Administrative Support Assistant 3 in Spencer, IA. At CSS, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children and build relationships with the parents to ensure they are successful.

If you are a highly motivated and organized individual with a passion for helping others, this job is for you!

This is a full‑time opportunity, Monday – Friday with typical hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from the office as scheduled, and from home. This position is located at the Spencer CSS office located at 20 W 6th St Ste 200, Spencer, IA.

• Performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action including technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program.
• Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases, and various automated systems.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

• Critical thinking skills and executing complex tasks independently.
• Customer service, including de‑escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.

• This position requires the completion and successful passing of a level 5 criminal background check, including fingerprinting.
• This position requires occasional travel. A valid driver's license is required to utilize our state vehicles that may be used for travel outside of the office as needed.

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you’ll enjoy a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long‑term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and…