Warehouse Office Clerk

Southshore is an ISO 9001:2015 certified third‑party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, Nebraska and Iowa.

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and providing excellent customer service within the regional distribution center (RDC). The CSR follows and adheres to Southshore Companies' standard operating procedures to deliver best‑in‑class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.

• Manage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes auditing outbound shipments, verifying inventory counts, checking and entering data, and updating and maintaining databases.
• Compile, sort, and verify accuracy of data to be entered.
• Track, trace, and update the status of incoming and outgoing shipments.
• Engage with customers, vendors, drivers, and co‑workers with a positive, professional, and respectful manner.
• Answer phones and respond to customer requests in a positive, professional, and respectful manner.
• Assign inbound trucks to designated dock doors.
• Set up, control, and maintain all related files for customer‑stored materials.
• Verify all received documents once materials have been received into all computer systems.
• Identify, research, and resolve customer issues using the proper computer operating systems.
• Follow up with customer inquiries not immediately resolved.
• Complete call logs and reports.
• Collaborate and communicate with logistics technicians, dispatchers, and others involved in the shipment and receipt of products.
• Provide on‑the‑job training for new employees as required.
• Recommend process improvements for growth of the company.
• Provide additional backup support for shipping and receiving departments.
• Perform cleanup of the office area at the end of the shift or as required.
• Perform all duties in accordance with Southshore Companies' safety manual.
• Attend regularly (punctual and dependable) as attendance is an essential function of this job.
• Perform other duties as assigned.

• High School Diploma or GED preferred, or an equivalent combination of education and experience.
• 2+ years of clerical office / customer service experience required; additional education may be substituted for years of work experience.
• Prior SAP experience is a plus.
• Inventory control experience preferred.
• Ability to read, write, count, and perform basic math skills of addition, subtraction, multiplication, and division.
• Initiative and ability to work independently and in a team setting.
• Ability to talk, listen, understand, and follow directions.
• Good written and verbal communication skills.
• Bilingual is a highly preferred skill for this position.
• Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.
• Computer skills are preferred, including use of email and internet.
• Proficient data entry skills are required.
• Ability to set priorities and flexibly re‑set priorities in a changing environment.
• Ability to work in a fast‑paced environment and meet productivity targets.
• Attention to detail and accuracy in inventory control.
• Good organizational skills.
• Ability to meet deadlines.
• Strong sense of time management.
• Strong customer service skills.

• Monday – Friday plus overtime, including some Saturday as needed by the business (especially during peak season – January through April).
• Occasionally required to lift and/or move up to 10 lbs.
• Occasionally required to bend, twist, turn, kneel, and/or squat.
• Occasionally required to stand and/or walk on the concrete warehouse floor.
• Occasionally required to use hands and fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit and reach with hands and arms.
• Frequently / Regularly required to sit at a desk and work on a computer.
• Specific vision abilities required: close vision, distance vision, and the ability to adjust…