Store Manager - Supercenter

Position Summary

Develops, communicates, and leverages a strategic vision aligned with company market and local plans and tactics to direct the management team and hourly associates in facility operations, merchandising, and company direction. Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and belonging mindset across multiple levels of the organization.

Upholds the company’s Open Door Policy in a dynamic multifaceted environment by meeting with associates and listening to concerns, researching issues, and leveraging necessary resources for complex time-sensitive requests. Reviews company policies and procedures and teaches consistency in responsiveness and resolution across managerial levels. Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, navigating an environment with challenging compliance requirements and high levels of necessary controls.

Develops and maintains relationships with federal, state, and local officials, holds hourly associates and managers accountable, analyzes and interprets reports, implements and monitors asset protection and safety controls, maintains quality assurance standards, oversees safety and operational reviews, and develops and implements action plans to correct deficiencies. Provides direction and guidance on executing company programs and strategic initiatives. Initiates, directs, and participates in community outreach programs in a high-visibility, potentially high-profile and dynamic environment with the possibility of significant media attention requiring ongoing engagement and a high interface with the community and corporate.

Encourages and supports associates and managers in serving as good members of the community, establishes and maintains relationships with key individuals/groups in the community and media, and presents the company’s perspective to external organizations following the company’s media guidelines. Drives financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic, holistic, and analytical business perspective, and anticipating key performance indicators.

Executes process improvements and productivity tools, leads the management team in controlling expenses, and interfaces with market teams to drive margins and increase sales. Develops and implements plans to correct deficiencies in financial performance, oversees the creation of budgets, and leads the analysis of economic trends and community needs for budget forecasting. Models enforcement and provides direction to hourly associates and managers within a highly challenging labor environment regarding recruitment, engagement, high turnover, customer service approaches, and complaint resolution.

Drives sales by accounting for dynamic indicators such as external environment, merchandising, customer and associate base, replenishment, sales windows, and ensuring effective merchandise presentation, competitive pricing, proper signing, and inventory levels. Ensures the success of the Academy training environment and store standards by meeting store requirements as defined in the Academy Store Standards and standard operating procedures, creating an engaging culture, integrating Academy associates into leadership meetings, and providing job shadowing opportunities.

Acts as a culture champion and engages customers within the Academy training format to maintain high service levels. Provides overall direction by analyzing business objectives, developing and communicating strategies, evaluating operational processes, measuring outcomes, and identifying improvement opportunities to promote a customer environment and continuous learning. Develops strategies to…