Thrive Coordinator

What We Do

As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children and families for more than 160 years. Our support department teams – Human Resources, Marketing, IT, Philanthropy and Church Relations, Finance, Payroll, Benefits, Facilities, Service Quality, and Site Management– use their expertise to ensure our direct care staff have the tools and resources they need to provide high-quality care to the Iowans we are privileged to serve.

You can join us on our mission to provide hope and healing to Iowa families.

The Thrive Coordinator is responsible for leading the implementation, coordination, and ongoing operation of the Thrive Iowa initiative within an assigned service area. The Coordinator serves as the local backbone leader for Thrive Iowa by recruiting and coordinating Community Alliance members, supervising Thrive Resource Navigators, facilitating cross-sector collaboration, overseeing Hope Hub implementation, ensuring contract compliance, and supporting families through the Thrive Iowa model.

The Thrive Coordinator serves as the primary local liaison between Lutheran Services in Iowa, Iowa HHS, Restore Hope, community partners, and local stakeholders. This position is responsible for ensuring fidelity to the Thrive Iowa model, achieving performance outcomes, supporting Navigators through reflective supervision, and fostering collaborative community systems that help families move from crisis to career.

The Thrive Coordinator provides direct program leadership and may serve as a Navigator during staff vacancies, staff absences, or periods of increased service need. The Coordinator ensures families are served collaboratively and holistically, leading to increased stability across thirteen Social Determinants of Health areas with an emphasis on family preservation and prevention of child welfare crisis.

Preferred:
Master's degree.

Required:

Bachelor's degree in Social Work, Human Services, Counseling, Psychology, Public Health, Education, Community Development, or related field plus five years of experience in social services, community-based programming, family support services, case management, human services, or relevant field of study. Supervisory, leadership, or project coordination experience preferred. Additional work experience may be considered in lieu of a degree when appropriate and approved by HR.

In addition, the Thrive Coordinator will demonstrate competency in the following areas:

Able to use technology that is necessary to perform job responsibilities, including Hope Hub, electronic documentation systems, data dashboards, Microsoft Office applications, reporting systems, and Iowa Grants-related processes as needed.

Be able to demonstrate the ability to build and maintain supportive, strengths-based relationships with families, clients, and community partners through interpersonal effectiveness skills, interpersonal sensitivity, engagement techniques, and rapport building skills.

Demonstrate the ability to effectively address family crisis during provision of service through assessment of emergency, planning, decisive action, resource coordination, safety planning, and timely follow up to support resolution of crisis.

Demonstrate the ability to distinguish different types of abuse, the impact of abuse and neglect, and how trauma can affect development, family dynamics, service engagement, stability, and access to community supports.

Understands and demonstrates interviewing skills, problem solving skills, group dynamics, supervision skills, reflective supervision, program performance planning and evaluation, and the principles of a collaborative community.

Ability to utilize appropriate strategies and techniques to provide family support. Demonstrate a comprehensive understanding of services through the successful and practical application of interviewing and assessment skills, knowledge of human growth and behavior, social determinants of health, social…