Reporting & Withdrawal Specialist; Program Specialist

Position: Reporting & Withdrawal Specialist (Program Specialist 2)
Reporting & Withdrawal Specialist (Program Specialist
2)

Job no:
Work type: Classified Full-Time
Location: Spokane
Categories: Classified

Location: Spokane Falls Main Campus Spokane

Department: SFCC Admissions/Registration

Salary Range: $3,752 - $5,011

Starting salary for this position is: $3,752 (Monthly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

Applications will be accepted until 4:00 p.m. PST on 06/21/2026. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Reporting & Withdrawal Specialist (Program Specialist
2)

JOB SUMMARY

Reporting to the Associate Registrar, this position serves as a technical expert within the admissions and registration department to meet the needs of our students, staff, faculty, and community to ensure educational opportunities are accessible to the diverse populations we serve at Spokane Falls Community College (SFCC).

This position will be immersed in the intricacies of National Student Clearinghouse reporting, following up on reports of possible fraudulent enrollment, unpaid account processing, processing program change requests, processing student withdrawals, and managing the waitlist process.

A successful candidate will demonstrate the qualities of:

• Excellent attention to detail.
• Outstanding communication and time management skills.
• Sound judgment and decision-making skills.

In addition to these core strengths, the ideal candidate will thrive in a backline role that is highly independent and data-entry intensive-demonstrating focus, consistency, and a self-driven work ethic in a behind-the-scenes environment.

DUTIES AND RESPONSIBILITIES

• Manage the National Student Clearinghouse (NSC) enrollment reporting process including Degree Verify reporting, enrollment reporting error resolution, student status change report (SSCR) and data transmission scheduling processes. Serve as the NSC point of contact and account user management. *
• Create and maintain a desktop manual for all functions pertaining to the role. Participate in WA State Board of Community and Technical Colleges (SBCTC) trainings and recommend process updates and efficiencies to department leadership. *
• Provide technical support for unpaid tuition. Notify students with overdue balances and connect them to campus funding resources. Coordinate drop schedules, communication, and deferments with other campus departments. Process drops for non-payment.
• Run multi-level processes, reports, queries, and analyze data associated to waitlist management, unpaid account processing, instructor-initiated drop processing, withdrawals/term withdrawal, enrollment reporting compliance, and incomplete contracts. *
• Manage waitlists by coordinating with registration and instructional departments to identify exceptions, move students into available seats, and provide input if additional sections may be needed. Actively communicate with students who need to take action in order to move on the waitlist. *
• Regularly run queries and coordinate with Financial Aid to monitor for any enrolled students suspected of fraudulent activities. Follow-up in accordance to college and state board guidelines. Provide documentation to various departments and agencies as needed for confirmed cases of fraud.
• Maintain the department's list of "important dates" on the website utilizing 25
  
  Live event software.
• Conduct the quarterly prerequisite verification process (PERC), notify students and academic departments of any…