Insurance Specialist

YOUR PURPOSE

Responsible for managing and overseeing the entire collateral protection insurance process, including handling payment protection insurance claims and services, as well as administering all aspects of total loss vehicle administrative functions. This role involves ensuring compliance with regulatory requirements, coordinating with various departments and external partners, and providing exceptional customer service to policyholders throughout the claims and administrative processes. Additionally, it requires meticulous attention to detail in processing documentation, accurate record-keeping, and effective communication to resolve any issues that may arise.

Process weekly CPI (collateral protection insurance) reports and administer the process: recalculate payments after premiums post, make payment adjustments after premium refunds post, and coordinate with members, vendors, and insurance companies to resolve issues. Acts as custodian for documents related to these activities, mail correspondence, receive payments and credit member accounts.

• The Leading Others Success Profile is a set of competencies that are essential to leaders who directly manage a team. These skills are key to success as this role is responsible for leading the team, getting results through others and developing individuals to reach their full potential.
• Being Resilient:
  Rebounds from setbacks and adversity when facing difficult situations
• Builds Effective Teams:
  Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Decision Quality:
  Makes good and timely decisions that keep the organization moving forward
• Develops Talent:
  Develops people to meet both their career goals and the organization's goals
• Directs Work:
  Provides clear direction and accountabilities
• Ensures Accountability:
  Holds self and others accountable to meet commitments
• Manages Conflict:
  Handles conflict situations effectively, with a minimum of noise

At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term.

The full pay range for this position across all the states in which we hire is $24.23-$33.93. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level.

We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well‑being. Take a look at what we have to offer:

• Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:
• 10 hours of PTO per month (prorated for reduced full-time and part-time)
• Paid Birthday Holiday
• 2 Paid Wellness Days
• Up to 24 hours of Paid Volunteer Time annually
• 11 Paid Holidays

And More!

Education & Experience High school diploma or high school equivalency. Minimum of two plus years’ administrative experience preferable in a financial institution. Three years’ experience working within a collections environment is preferred. Consideration will be given to related experience and/or training.

• Working knowledge of most MS Office applications.
• Enthusiastic and proactive.
• Strong attention to detail and ability to focus.
• Strong oral and written communication abilities.
• Solid technical and problem solving skills.
• Ability to read and comprehend simple instructions.
• Ability to organize workload to meet schedules.
• Able to use all related computer equipment and applications.

To perform the…