Claims Analyst​/Admin

Job Overview

We are seeking temporary administrative support for our Short Term Disability (STD) claims team. The role is a 30‑90 day assignment with potential conversion pending performance.

• Review incoming correspondence items (claims forms, medical records, etc.), mark duplicates, close items, and label each item from a drop‑down list.
• Summarize key information from incoming correspondence related to STD claims.
• Verify initial eligibility details for claims.
• Contact claimants by phone to confirm information and perform outbound calls.
• Perform other administrative tasks as needed.
• Assess integrity and document findings.
• Work flexible hours (7am‑5pm local time, 30 min lunch, two 15 min breaks) and can handle OT if discussed with manager.
• Receive training and duplicate items as correspondence volume increases.
• Transition to case management side if converted.

• Must pass a background check quickly.
• Must confirm a dedicated, private workspace with no one nearby to protect claimant privacy.
• Basic proficiency in MS Word, Excel, and Outlook.
• Excel experience required.
• Comfortable with phone‑based work and outbound calls.
• Prior exposure to claims or medical terminology is a plus.
• Financial clients experience highly preferred.
• Good tenure at a restaurant and corporate experience afterward is helpful.