Marketing Operations Coordinator - Part-Time

Benefits:

• 401(k) matching

POSITION SUMMARY

The Marketing Operations Coordinator serves as the operational backbone of the Marketing team, ensuring recurring marketing initiatives stay organized, on schedule, and moving forward. This role coordinates project timelines, manages recurring marketing processes, maintains department workflows, and provides administrative support that helps the Marketing team execute efficiently and consistently.

This position is ideal for someone who enjoys creating organization, keeping projects on track, and helping others succeed behind the scenes. The ideal candidate is highly organized, detail-oriented, proactive, and enjoys bringing order to many moving pieces.

This role is part-time - 15 hours per week.

CORE RESPONSIBILITIES

Marketing Operations & Project Management

• Manage the Marketing team's Microsoft Planner board, ensuring projects are organized, current, and progressing according to schedule.
• Help manage timelines for recurring marketing initiatives and department projects.
• Coordinate with team members to keep projects moving and follow up on outstanding tasks.
• Maintain marketing templates, documentation, and shared resources.
• Serve as the operational hub for the Marketing team by monitoring recurring deadlines, tracking deliverables, and helping ensure nothing falls through the cracks.

Recurring Marketing Operations

• Maintain checklists, timelines, and task lists for recurring marketing processes.
• Help ensure recurring initiatives (newsletters, HQ Downloads, email campaigns, conference milestones, onboarding tasks, Google Business Profile setup, etc.) are completed on schedule.
• Maintain and improve department workflows to increase efficiency and consistency.
• Update process documentation as workflows evolve.

EMAIL MARKETING SUPPORT
Mail Chimp

• Build email campaigns using existing templates and content provided by the Marketing team.
• Manage email audiences and audience segments.
• Import customer lists via CSV.
• Assign appropriate audience segments for campaigns.
• Schedule email campaigns according to the marketing calendar.
• Export campaign reports, update reporting spreadsheets, and archive reports.

COMPANY NEWSLETTER
Own the monthly Surface Experts company newsletter from content collection through distribution.

• Collect content for company newsletters from content submission forms and emails from franchisees.
• Build monthly company newsletter using existing template.
• Coordinate with proofreaders and revise
• Schedule newsletter
• Maintain internal email audience by adding new employees and archiving inactive email addresses.
• Help ensure each monthly newsletter is delivered accurately and on time.

MARKETING SUPPORT

• Monitor the Surface Experts Marketing inbox.
• Respond to routine marketing requests.
• Route more complex requests to the appropriate team member.
• Assist franchisees with marketing questions and resources.

WEBSITE SUPPORT

• Create Location pages for new franchisees using established templates.
• Update existing Location pages as requested.
• Perform routine website content updates in Word Press.

GOOGLE BUSINESS PROFILE ADMINISTRATION

• Create Google Business Profiles for new franchise locations using established templates.
• Assist franchisees through the Google Business Profile verification process.
• Update business profile information as needed.

SOFTWARE & SYSTEMS

• Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
• Microsoft Planner
• Mail Chimp
• Canva
• Word Press
• Google Business Profile Manager

IDEAL SKILLS & TRAITS

• Highly organized with exceptional attention to detail
• Strong written communication skills
• Able to manage multiple priorities and deadlines
• Dependable with excellent follow-through
• Comfortable learning new software platforms
• Process-oriented and enjoys creating order from many moving pieces
• Friendly, professional, and customer-service minded when supporting franchisees and internal team members

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
• No heavy lifting is expected.
• The position is part-time.

Surface Experts is an Equal Opportunity, Affirmative Action…