DSHS ESA DDDS Office Services Manager

Description

Join our team as an Office Services Manager 1 with the Division of Disability Determination Services (DDDS) in Spokane. In this vital role, you will help ensure the smooth, safe, and efficient operation of our regional office by overseeing facility maintenance, office security, procurement, inventory management, and workplace safety functions. As the primary operational support for the office, you will coordinate building services, maintain critical equipment and supplies, manage employee credentialing and access controls, and serve as a key partner in creating a secure and productive environment for staff, vendors, and visitors.

Your work directly supports frontline operations and helps ensure employees have the resources and infrastructure needed to serve Washingtonians effectively.

• Coordinate facility operations, maintenance, repairs, and vendor services to ensure a safe, functional, and professional work environment.
• Serve as the primary liaison with property managers, service providers, contractors, and DSHS support partners regarding facility-related needs and projects.
• Monitor, maintain, and troubleshoot building systems and operational equipment, including HVAC, electrical, plumbing, copiers, mail-processing equipment, and security systems.
• Manage office procurement, inventory, and supply operations by forecasting needs, maintaining stock levels, processing purchase orders, and ensuring compliance with purchasing requirements.
• Administer employee credentialing and Personal Identity Verification (PIV) card processes, including fingerprinting, identity verification, recordkeeping, and card issuance.
• Oversee building security and access controls by managing key and badge access, conducting security testing, responding to security concerns, and supporting audit and compliance activities.
• Coordinate surplus property, records destruction, asset tracking, workspace configurations, and other office operations functions to support daily business needs.

• Knowledge of office operations, business services, facilities management, inventory control, records management, and procurement practices.
• Ability to maintain strict confidentiality and appropriately handle sensitive, confidential, and privileged information.
• Skill in planning, organizing, and prioritizing multiple projects, assignments, and operational functions with minimal supervision.
• Ability to analyze operational needs, identify solutions, and implement process improvements that support efficient office operations.
• Knowledge of purchasing procedures, contract administration, asset management, and applicable state policies and regulations.
• Strong interpersonal and customer service skills with the ability to establish and maintain effective working relationships with employees, vendors, contractors, and agency partners.
• Ability to maintain accurate records, manage budgets and purchase documentation, and ensure compliance with audit and reporting requirements.

We are seeking professionals who meet one of the following qualifications:

• A bachelor's degree in business administration or a closely related field AND
• Two years of experience in office or business management, administrative analysis, management analysis, or closely related work OR
• Two years of experience in state service as an Office Manager, Administrative Assistant 3, Management Analyst 1, or an equivalent classification OR
• An equivalent combination of education and qualifying experience totaling six years or more years.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or