Student Support Specialist; Program Specialist

Location:

Spokane Falls Main Campus

Department: SFCC Student Support Services

Salary Range: $3,827 - $5,111

Starting salary for this position is: $3,827 (Monthly)
Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

JOB SUMMARY

Under general supervision of the Manager of Student Support Services, the Program Specialist 2 coordinates specialized student support and workforce funding programs including Worker Retraining, Work First, Basic Food Employment and Training, Passport to Careers, Opportunity Grant, Early Achievers Grant, Student Emergency Assistance Grant, Supporting Students Experiencing Homelessness, and related student support initiatives.

The specialist reviews student applications, verifies eligibility information, determines file completion, processes awards, monitors academic progress requirements, interprets program rules and procedures, maintains student and grant records, prepares reports, provides program information to students and external agencies, and refers students to appropriate campus and community resources.

This position serves as a program resource for students, faculty, staff, and external partners regarding assigned workforce funding and student support programs. The position exercises independent judgment in applying established program requirements, determining routine eligibility, identifying documentation needs, prioritizing student support needs, maintaining confidential records, and referring exceptions, appeals, unusual compliance issues, or policy questions to Workforce Services leadership.

• Review student applications for Worker Retraining, Work First, BFET, Passport to Careers, Opportunity Grant, Early Achievers Grant, SEAG, SSEH, and related student support programs.
• Determine whether student files are complete by verifying required forms, student information, enrollment status, program of study, financial aid information, residency or funding criteria, agency documentation, and other required materials.
• Interpret and apply established federal, state, institutional, and grant-specific requirements to determine routine student eligibility for assigned workforce funding and student support programs.
• Contact students to request missing documents, clarify application information, explain program requirements, and provide next steps for completing the application or funding process.
• Process student awards, tuition assistance, emergency assistance, or other approved supports within assigned program parameters and established procedures.
• Enter award information, eligibility status, student notes, funding details, and program participation information into student management systems, spreadsheets, databases, or other approved tracking tools.
• Identify student applications involving exceptions, appeals, unusual circumstances, conflicting information, or eligibility questions outside established procedures and refer them to Workforce Services leadership for review.

• Provide information to students regarding assigned workforce funding and student support programs, including eligibility requirements, application steps, documentation requirements, award limits, academic progress expectations, deadlines, and continued participation requirements.
• Meet with students by phone, email, video, or in person to review support needs, explain available resources, and help students navigate assigned program processes.
• Determine student support needs and refer students to appropriate campus and community resources, including Financial Aid, Admissions and Registration, advising, basic needs resources, housing support, food assistance, childcare resources, transportation resources, employment services, and external agency partners.
• Communicate with faculty, staff, and external agencies…