Administrative Assistant​/CSR​/Dispatcher

Job Description

Administrative Assistant / Customer Service Representative (CSR) / Dispatcher

Location: Yakima, WA
Job Type: Full-Time | Monday–Friday

Paul's Air F/X is a growing, family-owned HVAC company proudly serving the Yakima Valley. We are looking for a friendly, organized, and motivated Administrative Assistant / Customer Service Representative (CSR) / Dispatcher to join our office team.

This position reports directly to the Office Manager and plays an essential role in the daily operations of our company. The ideal candidate enjoys helping people and excels at staying organized. This role combines customer service, appointment scheduling, dispatching, and administrative support for both our Service and Installation departments. You'll work with a combination of proprietary scheduling software and general office programs while helping ensure our customers receive exceptional service from the first phone call to the completion of their project.

Responsibilities

• Answer incoming phone calls and assist customers with professionalism and a positive attitude
• Schedule service calls and coordinate technician dispatching
• Communicate with customers and technicians regarding appointments, scheduling updates, and job progress
• Assist with billing, invoicing, payment processing, and general office administration
• Enter and maintain accurate customer information within company software
• Order office supplies and job materials as needed
• Provide administrative support to the Service and Installation departments
• Maintain organized digital and paper records through filing and scanning
• Deliver exceptional customer service with every customer interaction
• Assist with other office duties as assigned

Preferred Qualifications

• 2+ years of customer service or office experience (preferred but not required)
• High school diploma or equivalent
• Strong computer skills, including Microsoft Office
• Experience with scheduling, dispatching, billing, or invoicing is a plus
• Excellent communication and phone etiquette
• Strong organizational, multitasking, and time management skills
• Ability to work independently while contributing positively to a team environment
• Positive attitude, dependable, detail-oriented, and eager to learn

Why Join Paul's Air F/X?

At Paul's Air F/X, we're more than just an HVAC company—we're a family-owned business that values integrity, teamwork, and taking care of both our employees and customers. We believe in creating a supportive workplace where people can grow professionally while making a real difference for our customers every day.

What We Offer

• Competitive pay based on experience
• Paid holidays
• Paid time off (PTO)
• Health insurance option
• Family-oriented, supportive work environment
• Monday–Friday schedule with weekends off

Paul's Air F/X is a Carrier Factory Authorized Dealer. We have been in in business since 2007 with many of the staff having worked in the industry for over 20 years. We pride ourselves on going above and beyond for not only our customers but also our employees making sure to offer the best of outcomes for all involved in doing business.

Most of the company's scope is focused on residential new construction, large custom homes, and commercial HVAC systems and mechanical systems alike. Paul's Air F/X is looking to expand the crew we have and offer a professional work environment where we can focus on furthering our staff's knowledge and capabilities. Being a Carrier dealer we have the backing of one of nation's largest networks of resources and training opportunities that we can offer to individuals who are either getting started in HVAC or looking to further their career and move into other specialties in the industry.

For example, Hydronics, Mechanical Piping, Gas Piping, Geothermal, Duct Design, Building Efficiency, etc.