Facilitator of Team Culture and Performance

At the Extra Mile Institute (EMI), we help teams enhance communication and align their culture with stated values through recurring 15-minute story-driven conversations called Step Backs. Our process includes pilot launches, facilitator training, behavioral assessment debriefs, and a digital content platform that equips internal leaders to sustain Step Backs within their own team and scale them across their entire organization. We support value-aligned organizations across both business and athletics to create lasting cultures of high performance and well-being.

We are a small, high-trust startup team that values initiative, adaptability, and doing meaningful work at a high-standard.

Our values are our number one priority:

• It’s Not About Me: the mission and team come first. You are willing to do what’s best for the team and no task is “beneath” you.
• Effective Communication: self-awareness enables honest, open dialogue. You have high emotional intelligence and strong self-awareness.
• Practice What We Preach: we prioritize a healthy culture of well-being and excellence. You want to live in Spokane long-term and be part of the community. You have the endurance to balance facilitation, relationships, and behind-the-scenes work
• Be Scrappy: we persist and find solutions. You demonstrates resilience, grit, and follow-through
• Trust: we act responsibly without constant oversight. You are proactive, autonomous, and comfortable with ambiguity.
• Learner Mindset: we stay curious and adaptable. You can think creatively and solve problems without waiting to be told. You are adaptable as priorities shift in a growing startup.

This is a growth-oriented, people-facing role designed to expand EMI’s capacity. It requires someone who is comfortable wearing multiple hats, thrives in relationship-driven environments, and wants to help grow the organization.

• Facilitate in-person sessions with Spokane-based clients, including Gonzaga teams
• Support delivery of assessments, debriefs, and guided conversations we call Step Backs
• Represent EMI with professionalism, warmth, and confidence in live settings

• Build and manage relationships with Gonzaga coaches, staff, and employees
• Nurture existing relationships in ways that naturally generate new connections and leads
• Act as a trusted point of contact for local partners

• Revise and contribute to EMI session content (slides, prompts, tools)
• Collaborate with the team to ensure content aligns with EMI’s tone, values,
• and standards
• Help improve clarity, usability, and consistency of materials used with clients
• across the county

• Contribute where needed across the business (operations, logistics,
• problem-solving)
• Take ownership of tasks and follow them through to completion
• Help increase overall team capacity and effectiveness

These are not the primary focus of the role, but the individual may help cover or

assist with some operational tasks—especially during a maternity leave period.

• Light administrative and coordination support (email, scheduling)
• Supporting client onboarding steps and internal documentation
• Client relations: coordinate teams from initiation to sustaining in the Step Back
• program, soliciting feedback, and gathering data to share with the team
• Helping streamline internal systems and processes over time

Note:

This role is not an administrative assistant position, but operational competence and willingness to help is important in a startup environment.

• Our number one priority is value alignment and the ability to act and lead in alignment with those values
• Strong facilitation skills and comfort leading groups
• Highly organized, reliable, and able to follow through without oversight
• Excellent interpersonal and communication skills

• CMPC certified, actively pursuing CMPC, or ICF certified / in training (CMPC mentorship to be provided)
• Background in athletics (former collegiate or professional athlete preferred)
• Experience with assessments, performance psychology, organizational psychology, or leadership development
• Administrative or operations experience in a small organization
• Familiarity with Google Workspace, or client management tools
• Experience facilitating workshops/keynotes with high-performing teams

This person will:

• Play a key role in EMI’s presence at Gonzaga
• Help expand EMI’s reach and capacity
• Be trusted with meaningful responsibility from the start
• Grow inside a company that is building something enduring

• Competitive salary based on certification status and experience
• Health insurance
• CMPC mentorship provided (if pursuing certification)
• Opportunity for increased compensation, responsibility and leadership as EMI grows

Emailinfo@extramileinstitute.comand include: