Strategic Account Executive

The Role

Are you passionate about creating great results for Retailers with innovative solutions. Are you eager to join a collaborative and successful sales team? Do you find fulfillment in understanding and delivering the real-world impact that AI can have on a business's efficiency and growth?

As a Strategic Account Manager on our ANZ team, you are the primary owner of customer satisfaction and account health, while also identifying opportunities to expand Everseen’s footprint through upsell and cross-sell initiatives. You will be at the core of our growth and customer success. We are looking for highly motivated, solution-oriented sellers who are eager to learn and are passionate about building something truly special.

You won't just be selling a product; you'll be a trusted partner to the world's leading retailers, helping them solve challenges with cutting-edge Vision AI.

Customer Relationship Management

• Be a Strategic Partner:
  Act as the primary relationship owner and serve as the trusted advisor for key, high value enterprise accounts. You will ensure customers recognize the value of our solutions, manage their expectations, and establish yourself as their trusted advisor for day-to-day needs and strategic reviews.
• Develop a deep understanding of each customer’s business priorities, operating model, strategic initiatives, and success measures.
• Drive customer satisfaction by ensuring Everseen delivers value and responsiveness, that is aligned with customer expectations.

Account Growth and Commercial Management

• Relentless focus on customer value, ROI and trust, considering outcomes from the customer’s perspective.
• Identify, qualify, and progress upsell and cross-sell opportunities.
• Partner with product, operations and customer success teams to shape and advance growth opportunities.
• Lead account planning activities to identify expansion pathways and strategic improvement opportunities.
• Own contract renewal strategy and execution, including commercial discussions, negotiations, and risk management to support retention and long‑term account growth.

Customer Advocacy and Issue Escalation

• Collaborate to Win:
  Serve as the "on the ground" voice of the customer, collaborating closely with Everseen's Product, Engineering, and Operations (Customer Delivery) teams to ensure seamless rollouts and exceptional customer satisfaction. Drive process innovation across business development and account management.
• Proactively manage account risks and customer concerns, engaging the appropriate Everseen stakeholders to support resolution and maintain confidence.
• Ensure customer feedback, recurring issues and improvement opportunities are clearly communicated internally and translated into action where appropriate.
• Identify trends and improvement opportunities across customer engagements that can strengthen Everseen’s delivery, product alignment, and commercial success.

Cross-Functional Leadership

• Coordinate internal resources effectively to support customer outcomes, strategic reviews, solution discussions, and issue resolution.
• Work collaboratively with senior Everseen leaders to ensure strategic customer priorities are visible and supported.

You will work closely with customer stakeholders across multiple functions and seniority levels and will involve relevant Everseen subject matter experts to support solution discussions, issue resolution, and strategic account growth.

Stakeholders include the Senior leadership team, product, engineering, support and operations (customer delivery) teams.

• You have 10+ years of experience in an enterprise SaaS sales role, with a demonstrated history of successfully managing multi stakeholder enterprise accounts across ANZ; ideally within retail. You are willing to travel to meet customers and collaborate with our global Everseen team.
• A Builder:
  
  You're not just looking for a job; you're looking to make an impact. You have a passion for developing strategic accounts, and contributing to a winning team culture. You have experience building and managing a robust sales pipeline, with accurate forecasting and a consistent record of meeting and…