Administrator - Truck Account

Responsibilities

• Proactively monitors trends in vehicle maintenance for specific accounts and geographic markets
• Builds and analyzes both standard and ad-hoc reports
• Analyzes data and makes recommendations to customers and leadership to implement cost‑saving initiatives
• Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
• Acts as a technical consultant to fleet managers and service technicians when complex solutions are needed
• Reviews and issues non‑standard purchase orders to ensure that the customer’s best interests are protected
• Supports the technical resource center by assisting customers and vendors as needed
• Performs other duties and special projects as assigned

• Strong verbal and written communication skills
• Strong research and presentation skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Ability to interact and work with employees at all levels in the organization including business units and executive management
• Ability to explain complex concepts to non‑specialists
• Responds to non‑standard requests and investigates with assistance from others as needed
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Identifies and removes barriers to effective teamwork
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
• Consistently earns trust, loyalty and respect of others

High School Diploma or equivalent; a degree in Business Administration or a relevant field preferred. ASE or other industry certification preferred. Proficiency in desktop tools, including MS Office programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.).

5–10 years of experience in the automotive or transportation industry, with advanced technical knowledge, understanding of automotive repair industry processes, and experience reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security. Knowledge of Holman Fleet & Mobility programs preferred.

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO), Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental Leave
• Paid Military Leave
• Tuition Reimbursement

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact