Service Sales Manager

Air Reps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. Air Reps’ expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer‑centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game.

Air Reps is seeking a professional individual for our Service Sales Manager position with our organization at our location in Spokane, Washington.

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities – there are immense opportunities to grow your career
• You will be part of a Global Company – our family brands are backed by Daikin Industries, Ltd. – an organization that brings opportunity to over 60,000 employees worldwide

The Service Sales Manager provides leadership, direction, and oversight to Field Service Techs to achieve department and company goals and objectives as directed by the Director and Vice President. This role combines technical service expertise with a consultative sales approach. The ideal candidate will be responsible for diagnosing, repairing, and maintaining HVAC equipment while identifying opportunities to recommend and sell new systems or upgrades to customers.

• Reviews and evaluates daily functions of Technical Services department to achieve productivity and effective strategies as outlined by department senior management
• Evaluates Department Processes and Procedures and recommends suggested changes to department senior management
• Provides oversight and evaluation of resumes for new or replacement Technical Service positions as needed
• Evaluate customer needs and recommend system upgrades or new equipment based on technical assessments and customer preferences
• Present financing options, warranties, and maintenance plans to customers
• Provide post-sales customer support
• Manage sales channels, establish and maintain key relationships with customers, and meet sales targets
• Travel to current and prospective client locations within territory (including cold‑calls)
• Build strong relationships with customers to ensure satisfaction and encourage repeat business
• Establish operational objectives and work plans and delegate assignments
• Represent department in weekly company meetings (Transition Schedule, etc.) as needed
• Provides direction and leadership of transition schedules, ECNs, ERs, etc. to determine impact and implications for all existing and future production and technical literature
• Perform additional projects/duties to support ongoing business needs

• Ensures work is aligned with the Director’s expectations, goals, and vision
• Accountable for implementation of policies, processes, and procedures for short‑term results
• Decisions and problem‑solving are guided by policies, procedures, and business plan; receives guidance from Senior Director/Vice President
• Works on difficult to moderately complex issues and projects
• Provides guidance and training to subordinates
• Has authority to hire, recommend pay, establish performance, and recommend for termination
• Level of signing authority established by company policy/guidelines

• Highly effective communication & collaboration with team members and customers – ability to proficiently communicate ideas to instruct, inform, persuade, or motivate co‑workers
• Digital skills:
  Technology, Media & the Internet – skills in word processing, data management and presentations (MS Office 365 proficiency – All Applications)
• Critical Thinking & Problem Solving – inductive and deductive reasoning, analysis, and interpretation to generate possible solutions and responses to problems
• Demonstrated ability to efficiently and effectively collaborate with engineer, quality, manufacturing, marketing, sales, or other departments to drive quality improvements or resolve field issues
• Demonstrated ability to provide meaningful and accurate reporting in support of quality improvement…