Director of Client Success- Army

Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.

We are seeking a mission-driven, results-oriented Director of Client Success to lead the execution of high-priority initiatives for an Army client. In this role, you’ll help launch, operate, and oversee a function that can rapidly identify needs, scout technologies, integrate solutions, and scale what works. This means building structure, workflows, and processes that overcome legacy constraints to ensure speed, precision, and measurable impact.

You will be responsible for leading multiple teams in multiple locations, lead client engagements, and navigate complex stakeholder relationships. Success in this role means navigating ambiguity, moving with urgency, and producing results that have a tangible mission impact. You will be accountable for achieving and exceeding client outcomes, driving measurable mission impact, and growing your account. You will build trusted relationships with senior leaders, anticipate emerging needs, and help them think differently to challenge the status quo.

This role requires exceptional program leadership skills, advanced knowledge of DoW acquisition, PPBE, contracting, and the ability to translate complex operational requirements into actionable strategies and repeatable processes.

Salary range: $133,500 - $176,000 plus bi-annual bonuses

Top Secret clearance or higher is strongly preferred. Eligibility for clearance is required.

Key Responsibilities

Client & Mission Success

• Serve as a trusted partner to Army and DoW stakeholders operating within the operational and acquisition ecosystems.
• Support operational commands in identifying capability gaps and translating needs into actionable, rapid solutions.
• Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions.
• Oversee agile operational structures that enable fast delivery and experimentation.
• Facilitate collaboration across multiple organizations.
• Continuously collect feedback and refine delivery approaches to improve outcomes and user experience.
• Engage regularly with senior-level military clients in order to become a trusted partner becoming deeply familiar with the client’s mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders.
• Work closely with the Army Senior Director to drive client retention, identify new and up-sell opportunities for account expansion, and help scope new client engagements.
• Proactively collect feedback from the client, review client concerns, and improve the client experience across the account.
• Collect and analyze qualitative and quantitative data/metrics to help clients solve their toughest problems and identify outcomes and Return On Investment (ROI).

Program Leadership & Delivery

• Lead the launch and sustained operation of a high-tempo capability that rapidly connects identified needs to fielded solutions.

• Manage day-to-day delivery for assigned workstream(s), producing high quality deliverables and measurable outcomes for your clients.

• Translate strategic objectives into actionable plans, workflows, and performance metrics to evaluate progress towards objectives, ensuring Dcode’s support drives outsized mission and organizational value.

• Apply agile and Scrum methodologies to plan, execute, and adapt projects based on real-time feedback to ensure progress is visible and measurable in weeks, not months.

• Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions.

• Serve as a trusted partner to senior defense leaders, providing clear, and data-backed recommendations.

• Facilitate…