Case Managers & Leads - Spokane WA Wildfire Assistance

*** Successful candidates will be local to Spokane WA work locations or provide their own accommodations. No travel/lodging/per diem is available***

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands‑on experience to best embody our core values: competent, caring, and connected.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

• Job Title:
  
  Individual Assistance Case Managers & Leads
• Full Time/Part Time/PRN:
  Full-time, rotating schedule including weekends
• Exempt/Non-Exempt:
  Non-exempt
• Temporary/Seasonal/Regular:
  Temporary
• Hourly/Salary:
  Hourly
• Compensation:
• Case Manager $25/hour
• Case Manager Lead $30/hour
• Travel/
  
  Location:
  
  Onsite local to Spokane WA worksites

The Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships.

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Work as a part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners
• Attend training on program requirements and apply all policies and procedures as required.
• Learn, navigate, and effectively use program technology systems, including adapting to system updates, changes, and new tools as needed to support case management activities.
• Manage individual workload of case management.
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalade problems and concerns according to proper protocols.
• Perform other duties as assigned.

• Ability to effectively communicate both verbally and written.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Capable of multi-tasking when necessary.
• Strong familiarity with state and local governments is necessary.
• Highly organized, detail oriented and self-motivated.
• Ability to adapt to and effectively navigate technology systems, including platforms that undergo frequent updates or changes.
• Ability to independently navigate provided resources and guidance to identify solutions and resolve issues with clients.

This role will not have supervisory responsibility.

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

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