Manager, Operations - Engagement Partnerships

Title: Manager, Operations - Engagement, Growth, & Partnerships

Employment Status: Exempt

Salary: $57,750- $72,000, Annual

Supervisor

Title:

Associate Vice President, Program Operations & Planning

Date Revised: September 2026

The Manager, Operations will provide hands‑on operational support to the Engagement, Growth, and Partnerships (EGP) team by maintaining and improving the systems, processes, and tools used for programs, business development, partner agreements, reporting, and revenue‑generating activity.

This role will support consistent use of Salesforce and other shared systems by maintaining data, preparing reports, documenting workflows, coordinating onboarding, and helping deliver staff training. The Manager will maintain practical processes across program operations, proposal development, partner agreements, and cross‑team coordination. Working under the direction of the Associate Vice President and in collaboration with Finance, Communications, program teams, and Centers, this individual will help staff access the tools, guidance, and information needed to execute effectively.

This position is located in Washington D.C. and Meridian requires MD, DC, or VA residence for all employees. The position may work partially remotely until further notice.

• Maintain EGP's use of Salesforce as a business development, program tracking, and relationship management tool by supporting consistent data entry, practical workflows, and staff adoption
• Prepare and update reports, dashboards, and trackers that help teams understand pipeline activity, partner engagement, deliverables, next steps, and data quality
• Maintain documentation, user guides, and standard operating procedures for Salesforce and other shared systems
• Identify data gaps, reporting needs, or system issues and elevate technical questions to Salesforce super users, consultants, IT, or external vendors as appropriate

• Coordinate onboarding for new EGP staff, including maintaining plans, checklists, training schedules, materials, and team resources
• Serve as a resource for new team members as they learn EGP systems, workflows, expectations, team norms, and shared tools
• Deliver practical Salesforce training and refreshers for new and existing staff using established guidance and best practices
• Gather staff feedback and recommend updates to EGP processes, templates, trackers, documentation, and workflows

• Support EGP business development by maintaining templates, trackers, shared resources, and centralized repositories for proposal language, organizational documents, qualifications, partner information, and related materials
• Coordinate proposal development, letters of interest, partner outreach, submissions, reporting, follow-up, and customized materials for corporate, foundation, and other non-USG partners
• Manage the day‑to‑day State Charitable Registration process, including tracking requirements, coordinating internal inputs, maintaining documentation, monitoring deadlines, and escalating issues as needed
• Prepare structured updates that help staff understand business development status, priorities, and next steps

• Maintain processes that support program planning, implementation, partner coordination, deliverable tracking, and internal accountability
• Work with program teams and Centers to document workflows, strengthen information sharing, and reduce duplication across teams
• Create and update standard operating procedures, templates, trackers, shared folders, and team resources
• Track action items, operational decisions, and process…