Employment Specialist - Team

Are you ready to help clients break the spirit of poverty through the dignity of work? As an Employment Specialist, that’s just what you’ll do.

Career Path Services is looking for an Employment Specialist in Spokane to join our team as an ambassador of hope on the Home Team based in Spokane Work Source. On any given day, you’ll work to build a stronger community by helping job seekers eliminate barriers and connect to employment, and by helping employers find the talent they need for their businesses to grow and thrive.

You’ll conduct community outreach to increase awareness of workforce services by attending job fairs, community events, school functions, and partner meetings, representing Work Source Spokane and promoting available programs, workshops, and employment opportunities. In addition, you’ll provide career coaching onsite at the Work Source center, remotely, and at community‑based locations, delivering individualized employment support, workshops, and resource navigation directly where job seekers live, learn, and access services.

This position will be full time and will be hybrid (remote and in‑person) at Spokane Work Source.

The major responsibilities of this position include, but are not limited to:

• Initial Engagement: Reach and invite customers to apply for services. Conduct employer and participant outreach and recruitment, orientation and eligibility determination, initial assessment, and service plan development.
• Performance and Continuous Improvement Strategies: Understand the program performance measures and customize retention services to ensure a good return on investment. Utilize customer satisfaction surveys to gather customer feedback throughout participation and at program completion to evaluate the quality of services.
• Data Entry: Conduct timely, accurate and complete data input for registrations and enrollments, status changes, exits/terminations and post exit MIS in the division’s operating system.
• Provide Comprehensive Services: Initial contact, interviewing, assessing customers to determine work readiness/employability, offering information about service/training options and community‑based resources, engaging seekers into appropriate pathway services suited to their individual needs and/or facilitating handoff to one‑on‑one services provided by program staff. Create goal setting specific to customer’s needs.
• Track Program Progress: Work to reduce wait time, eliminate lines and connect job seekers to value added services as quickly as possible, track customer activity. Stay current on all Work Source programs, workshops, and activities and refer guests to appropriate resources as needed.
• Network: Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.
• Digital Tools: Apply proactive, tech‑driven problem solving to independently research, troubleshoot, and leverage digital tools and AI to improve workflows and support organizational objectives.
• Outreach: At community events, job fairs, and partner organizations to promote services and connect job seekers with employment and training opportunities. Builds relationships with employers and community partners to expand service reach and support client success.
• Career
  
  Coaching:
  
  Conduct onsite career coaching at remote, satellite, and community locations to expand service reach and meet job seekers where they are, in addition to working at the center.

We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.

• Ability to develop excellent customer relationships as well as assess needs, meet standards for service and evaluate customer satisfaction.
• Exceptional communication and writing skills.
• Ability to adapt to business needs and work well under pressure.
• Ability to organize individual work tasks and outcomes…