OS&D Clerk

Job Summary

• Investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat materials.
• Identify freight for high‑value shortages and overages, determine the shipment/PRO to which they belong.
• Work directly with Service Center Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group and Corporate Operations.
• Assist with resolving customer queries regarding shipping orders, pricing, etc.
• Maintain a count list of items received or shipped, check against bill of lading, record any discrepancies.
• Prepare all paperwork and repack all OS&D freight.
• Maintain accurate records to report OS&D freight issues on a daily or weekly basis to service center management.
• Review and address various freight issues and/or reports as assigned by service center management.
• Maintain a clean and organized OS&D area while performing OS&D functions.
• Monitor OS&D related emails and respond as necessary.
• Utilize various software and technologies (e.g., EDock, Customer Portals, Pega, etc.).
• Serve as first‑line resource to less experienced clerical staff by coaching and answering employee questions.
• Provide guidance to less experienced employees on how to perform specific job activities.
• Provide one‑on‑one on‑the‑job training when necessary to less experienced staff.
• Regular attendance is required.

• High School Diploma, GED, or equivalent education/experience providing a comparable background.
• Knowledgeable in general LTL operations; prior OS&D experience preferred.
• Willingness to wear boots/safety footwear.
• Familiarity with related functional areas (customer care, billing, pricing, tracing, dispatching, weights and inspection, etc.).
• Computer skills; proficient in MS Word, Outlook, and Excel required.
• AS400 experience strongly preferred.
• Strong customer service skills.
• Excellent verbal, written communication, and listening skills.
• Ability to thrive in a fast‑paced, high‑stress environment with multiple competing priorities and time constraints.
• Ability to answer most questions and accomplish most tasks without guidance; only unusual problems referred to more experienced staff or manager for resolution.
• Good understanding of departmental priorities, workflow, and guidelines.
• Ability to solve problems that require further investigation using standard procedures or well‑established troubleshooting processes.
• Ability to support company policies positively and communicate this support to employees and customers.
• Ability to work the night schedule or alternate work schedule as needed with proper notification.
• Experience in the transportation industry a plus although not required.
• Capable of lifting approximately 70 lbs. (or more if required by the essential functions of the job).
• Compliance with all company policies, rules, procedures, and Code of Conduct.
• Interpersonal skills: able to interact well with others, work independently or in a team setting, and work under tight time constraints in a high‑volume environment with multiple priorities.
• Read, interpret, and comply with written information and documents (safety rules, operation manuals, etc.) with high comprehension and concentration, meeting deadlines.
• Must pass a pre‑employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be authorized to work in the United States.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to lift and/or move a minimum of 70 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms, lift, twist, turn, and may climb.

The employee is frequently required to stoop, kneel,…