PT Member Service Specialist-South Hill

Spokane South Hill Branch
3065 S Regal St
Spokane, WA 99223, USA

Do you enjoy guiding people to the help they need? Do you love learning how to solve new puzzles? Are you someone who regularly keeps a positive attitude and a smile on your face?

If so, you could be the perfect candidate for our Member Service Specialist role at ICCU!

ICCU’s mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches.

This is the Mon and Fri 9:15-6:15pm and every Saturday 8:45-3:15pm shift

At work, your Primary Responsibilities will include:

• Ensuring member satisfaction through courteous, accurate, and efficient service.
• Providing general information to members about our Credit Union Services.
• Referring members to products and services that will assist them in achieving financial success.
• Learning a variety of channels and systems to perform member transactions.
• Utilizing resources to resolve member concerns on the first contact.
• Informing your manager of member needs regarding our products and services.
• Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Before you apply, make sure you have:

• A High School Diploma or GED.
• Good communication and interpersonal skills.
• The ability to use a calculator and handle cash efficiently and accurately.
• The ability to learn a variety of channels and systems.
• The ability to maintain confidentiality of Credit Union records.

Also, please let us know in your application if you have:

• Knowledge of the Financial Industry.
• Prior Experience in a Customer Service role.

This role will also require some physical abilities including the ability to stand for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at ICCU to obtain employment.

* This position starts at an hourly wage of $19.00

• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K and Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts (such as cell phone service and gym memberships)
• And More

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.