Member Experience Lead; Volunteer

Be the first face new members see — and the reason they stay

th, we’re connecting founders, investors, policymakers, and climate operators across 100+ countries and 90+ city hubs to accelerate real-world climate solutions.

We’re looking for a warm, proactive New Member Experience Lead to own the first 30 days of every member journey and turn sign-ups into active participants.

Time Commitment: 5+ hours/week

Location: Remote

You’ll ensure every new member feels welcomed, connected, and activated within their first week.

• Respond to intro posts with thoughtful, personalized replies
• Connect new members with relevant existing members
• Send tailored welcome DMs within 72 hours
• Guide each member toward a clear next step
• Track and improve intro engagement rates

• Follow up with inactive new members
• Send tailored nudges based on their interests
• Track engagement and identify drop-offs
• Maintain a simple activation tracker
• Flag high-potential members for deeper engagement

• Test and improve onboarding messaging
• Suggest improvements to welcome flows
• Identify patterns in activation vs drop-off
• Represent the new member perspective internally
• Help refine the 14-day activation journey

• Hands-on ownership of member onboarding at global scale
• Collaboration with the Engagement Team and city leads
• Experience in retention, activation, and community design
• Access to a global climate network
• Path to grow into a leadership role

• Experience in community, partnerships, or customer success
• Comfortable with tools like Circle and Notion
• Strong interest in climate and sustainability

• Connector mindset
• Strong follow-up habits
• Observant and proactive
• Clear, warm communicator