Hotel Front Desk Agent

Join us at the Holiday Inn Express, where your role as a Hotel Front Desk Agent is all about creating memorable experiences for our guests. You'll be the warm, welcoming face that ensures every guest feels valued from their first hello to their final goodbye. In this vital position, you'll manage reservations, handle inquiries with ease, and ensure smooth check-ins and check-outs, all while delivering top-notch service.

We believe in empowering you with the tools and support needed to provide exceptional hospitality. We are looking for Front Desk Agents for evening hours, with shifts similar to 1 pm to 9 pm, or 3 pm to 11 pm. The position does include working weekends and requires regular availability to work every Friday, Saturday, and Sunday.

• Warmly greet guests with an eagerness to help.
• Handle reservations on the computer, including capturing guest information, ensuring accuracy of billing, and maximizing room occupancy.
• Answer guest inquiries and provide helpful information about hotel amenities and local attractions, both in person and over the phone.
• Make connections with guests, assist them with special requests, and ensure their needs are met during their stay.
• Address issues as they arise with a priority on safety and focus on service recovery.
• Maintain a clean and welcoming lobby, front desk area, and public amenities.

• Experience in customer service, ideally in a customer‑facing setting, to ensure guests feel welcomed and valued.
• Ability to handle multiple tasks efficiently, including computer‑based reservations and phone lines, and addressing guest requests and issues.
• Strong communication skills to effectively interact with guests and with other departments, and the ability to work independently and as part of a team.
• Ability to remain calm and professional when addressing problems, prioritizing safety and service recovery at all times.

$18 - $20 hourly.