Outbound Caller

Join a dynamic growth marketing agency where precision meets creativity

At STERRY, we’re not your average marketing agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.

We’re seeking a dedicated and proactive Outbound Caller to join our fully remote team and strengthen communication with our partner stores. This role is perfect for someone who thrives in client-facing work, values meaningful interactions, and excels in maintaining strong business relationships.

As our Outbound Caller
, you’ll be the key point of contact for our partner stores—ensuring they receive exceptional support and consistent follow-up. You’ll handle outbound communication, gather valuable feedback, and collaborate with internal teams to resolve issues efficiently.

• Initiate outbound calls to partner stores to follow up on recent interactions, orders, or concerns, fostering positive and professional relationships.
• Deliver excellent customer service by addressing store inquiries and ensuring all concerns are acknowledged and resolved.
• Act as a liaison between stores and internal teams, facilitating timely communication and problem resolution.
• Collect and document store feedback on products, services, and processes; share insights with relevant departments for improvement.
• Accurately record and update call outcomes and feedback in the CRM system.
• Generate regular reports summarizing feedback, issues, and trends to support strategic planning.
• Identify opportunities to optimize the follow-up process and enhance communication efficiency.

• 1–2 years of experience in outbound calling, customer service, or account management (BPO or e-commerce experience is a plus).
• Excellent spoken and written English communication skills.
• Strong customer service orientation with proven relationship-building skills.
• Ability to work independently, manage time effectively, and maintain accuracy under pressure.

• Empathetic and professional communicator
• Attentive to detail and organized in documenting information
• Proactive in identifying and solving issues
• Comfortable working remotely and during night shifts

• International collaboration and professional growth opportunities
• Supportive and people-focused team culture

Submit your resume and a short cover letter highlighting your customer service or outbound calling experience through our Jazz HR portal
. Only qualified candidates will be contacted.

STERRY Limited is an equal opportunity employer committed to diversity and inclusion.