Entry-Level Customer Service Assistant

About Impactia Corp

Impactia Corp is a growing marketing and brand strategy firm dedicated to helping businesses connect with their audiences through innovative campaigns, exceptional customer experiences, and strategic communication solutions.

Impactia Corp is seeking a friendly and motivated Entry‑Level Customer Service Assistant to support customer interactions and assist with daily client service operations. This role is ideal for individuals looking to begin a career in customer service, client relations, or business support.

• Assist customers with inquiries and service‑related questions
• Provide accurate information regarding company services and promotions
• Handle customer concerns professionally and escalates issues when appropriate
• Maintain records of customer interactions and service requests
• Support client service and administrative teams with daily tasks
• Follow up with customers to ensure satisfaction and resolution of concerns

• High school diploma or equivalent required
• Previous customer service experience is a plus but not required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer proficiency, including Microsoft Office
• Positive attitude and willingness to learn

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Paid Training Program
• Professional Development Opportunities
• Career Advancement Pathways
• Employee Wellness Program