Rep, Customer Service - TEMP

Customer Service Representative

Jubilant Hollister Stier LLC is seeking a Customer Service Representative to deliver exceptional service and support our pharmaceutical and biopharmaceutical customers.

• Process orders received via phone, ensuring accuracy and efficiency in order handling.
• Handle routine and complex customer inquiries, providing timely resolutions and maintaining high customer satisfaction.
• Meet department performance standards, including call-center metrics and off-phone task management.
• Manage open orders, follow-through on actions, and meet business service-level requirements.
• Maintain accurate account records (purchase orders, licenses, shipping instructions, etc.).
• Handle a variety of customer service tasks such as proof-of-delivery processing, credit/debit memo requests, invoice copies, price inquiries, and other related issues.
• Proactively engage in upselling and cross-selling opportunities during calls.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Stay updated on product knowledge, policies, and industry trends to provide accurate information.
• Contribute to process improvements and initiatives to enhance the customer experience.
• Participate in training and coaching programs to develop skills and knowledge.
• Perform other duties as assigned, demonstrating flexibility and adaptability.

• High school diploma or equivalent (required);
  Bachelor’s degree desired.
• Minimum 2 years of customer-service experience in a fast-paced environment (required).
• Experience in upselling and cross-selling desired.
• Pharmaceutical or highly technical experience desired.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in order processing and data entry.
• Proficiency with customer-service software, order-management systems, and Microsoft Office Suite.
• Ability to collaborate with cross-functional departments.
• Calm, professional demeanor with difficult customers.
• Ability to multitask, prioritize, and manage time effectively.

Spokane, WA – On-site, Full-time.

Shift: Monday-Friday, 8:00 AM-5:00 PM.

Hiring wage: $52,241.98 - $70,651.66, with opportunities for growth, promotion, and annual raises.

Benefits—including medical, dental, vision, FSA/HSA, life, AD&D, and disability—start on day one.

Jubilant Hollister Stier is an EEO/AA Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.