Customer Service Representative

Job Summary

Hotstart designs, manufactures, and sells innovative thermal management solutions for customers in a variety of industrial equipment markets. We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We are searching for a highly motivated candidate to provide timely and effective support to our customers.

• Answer phones and emails in a fast paced environment and help customers with product info, pricing, availability, new orders, order status and troubleshooting
• Follow-up with customers to ensure satisfaction
• Coordinate internally with engineering, production and quality assurance to assist customers
• Handle customer complaints and provide appropriate solutions and follow up to ensure resolution
• Support Market Managers by working closely on major accounts, assisting with new products and new sales opportunities
• Contribute to team effort by accepting additional customer and/or system related responsibilities as necessary

• Strong communication skills – both written and verbal
• PC skills (including MS Word, Excel, and Outlook)
• Prior experience working within an ERP or CRM system is highly desirable
• Ability to effectively organize workload and prioritize
• Possess strong problem-solving skills
• Motivated to learn about all aspects of Hotstart products, applications, and markets
• Great attitude and lots of enthusiasm

• High school diploma or equivalent
• Customer Service background
• Knowledge of diesel engines/equipment/trucks, electricity, and mechanical aptitude is a plus

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Drug-free/Hotstart is an EEO employer - M/F/Veteran/Disability.