Rep, Customer Service - TEMP

Jubilant Hollister Stier Spokane is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Join a Leader in Pharmaceutical Manufacturing — And Build What’s Next

As Spokane’s Largest Manufacturing Company
, Jubilant Hollister Stier LLC is a well-established force in the pharmaceutical and biopharmaceutical industries, providing a complete range of manufacturing services that support life-changing medicines around the world.

If you are someone who thrives on solving complex problems, improving systems, and building real solutions
, you’ll feel at home here. At Jubilant Hollister Stier, your ideas matter — and your impact is felt globally.

• Immediate impact: Your work directly supports essential medicines and allergenic therapies used worldwide.
• Benefits start on day one: Medical, Dental, Vision, FSA/HSA, Life, AD&D, and Disability benefits begin immediately because your well-being shouldn’t have a waiting period.
• A career you can grow: We provide opportunities for growth, promotion, and annual raises, with midpoint compensation reserved for high performance and longevity.
• A culture of improvement: We value people who thrive on continuous improvement, innovation, and hands on contribution.
• A stable industry leader: Backed by Jubilant Pharma, we pair long term stability with forward looking innovation.

Job Description: The Customer Service Representative plays a vital role in delivering exceptional customer service and ensuring customer satisfaction. They are responsible for efficiently processing orders received via phone, handling inquiries, and resolving problems promptly. The role requires strong problem-solving skills, attention to detail, and the ability to effectively manage customer relationships. The Customer Service Representative also contributes to upselling and cross-selling efforts to maximize revenue opportunities.

• Process orders received via phone, demonstrating a thorough understanding of product details, order clarification, product allocations, and dating confirmation.
• Handle routine and complex customer inquiries, providing timely and effective resolutions.
• Meet department standards of performance, including call center metrics and the effective management of off-phone tasks.
• Manage open orders diligently, following through on orders and inquiries to ensure customer satisfaction and meet business service level requirements.
• Maintain accurate account details related to expired purchase orders, expired licenses, shipping instructions, and other customer-related functions.
• Handle a wide range of customer inquiries, including processing proof of deliveries, credit and debit memo requests, providing invoice copies, investigating price concerns, and addressing other customer service-related issues.
• Proactively engage in upselling and cross-selling opportunities during customer calls, effectively promoting additional products to maximize revenue potential.
• Collaborate with cross-functional teams to resolve complex customer issues, demonstrating strong communication and problem-solving skills.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
• Contribute to ongoing process improvements and initiatives aimed at enhancing the overall customer experience.
• Participate in training sessions and coaching programs to continuously develop skills and knowledge.
• Perform other duties and projects as assigned, demonstrating flexibility and adaptability in a dynamic work environment.

Qualifications:

• High school diploma or equivalent required
• Minimum 2 years proven experience in a customer service role, preferably in a fast-paced environment required
• Experience in upselling and cross-selling is desirable
• Pharmaceutical or Highly Technical Experience desired
• Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
• Strong problem-solving and decision-making abilities, with a…