Personal Lines Concierge

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, HUB focuses on providing our customers with peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put clients in control. Our growing team across North America represents a broad, deep, and unique aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

The Person al Lines Concierge serves as a frontline point of contact for personal lines clients, triaging and routing inbound calls and written inquiries to the appropriate resource. Working in support of Account Managers and Senior Account Managers, the Concierge ensures clients are connected quickly and professionally to the carrier service center, account management team, or other resource best suited to their needs.

• Receive and distribute high-volume inbound client contacts across multiple channels
• Assess client needs and route to the appropriate resource with context and continuity
• Provide coverage and distribution support during account manager absences or high volume periods
• Communicate with company personnel regarding the client’s needs and/or issues
• Process change requests as specified by the account manager
• Input and maintain data in the agency management system as required
• Responsible for scanning and attaching communications and documents as required
• Perform other duties and projects as assigned

• High School or equivalent
• P & C Insurance Producer License required within 90 days of start date
• 1–2 years of relevant experience in a call center or office environment (preferred)
• Previous experience managing high-volume phone queues (strongly preferred)

• Exceptional customer service skills
• Excellent organizational, interpersonal, and communication skills
• Proven ability to work effectively in a successful team environment
• Strong data entry skills and proficiency with Microsoft Word, Excel, Outlook, Teams, and internet utilization
• Ability to multitask effectively while navigating multiple systems and managing live client interactions
• Strong attention to detail
• Confidence and demeanor to interact with all levels within the organization
• Ability to handle difficult or emotional customer situations promptly and professionally
• Experience with agency management systems (EPIC preferred)

• Regularly required to sit, use hands and fingers, and talk or hear
• Occasional lifting or moving of up to ten pounds
• Specific vision abilities required include close vision on a computer monitor
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

The expected salary range for this position is $20–$24 per hour, depending on geographic location and impacted by the candidate’s skills, experience, and specific business line. HUB offers comprehensive benefits and total compensation packages, which may include health, dental, vision, life, disability insurance, FSA, HSA, 401(k), paid‑time‑off benefits, and, where applicable, bonus, equity, and commission structures.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws. The EEO is the Law poster and its supplement are available at https://(Use the "Apply for this Job" box below)..

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